Reviews for

Nordic Car Rental in Iceland

The pick up at the airport was a bit confusing - they said someone would wait for me with my name on a piece of paper, but in the end, I had to look for someone with a sign of a couple of different logo's of different car rental companies, one of them being Nordic Car Rental. The guy had a list with at least twenty names, but mine wasn't one of them. Anyway, the guy was very nice and took me to the office of Nordic Car Rental. There was confusion about which car was reserved for me. After half an hour, they gave me a Suzuki Vitara instead of the promised Mitsubishi Outlander. Apart from that, we had no problems with the car, and drop of in Reykjavik went very smoothly. In less than five minutes, I was ready to leave. I rented a car several times in Iceland, and this was definitely the best deal we ever found.

Overall good experience. Had a few hiccups. No-one was at the airport with sign when we arrived. Had to call and they sent us the information. Also the car was a bit old and the usb did not work... which meant we could not charge phones or use music from the phone. The rental process and return was fast. Had to wait over 30 minutes for shuttle after returning the car though.

It was really good except that you couldn't provide the car I had booked when I arrived. I had to wait the morning after and I had to wait among new custumerswaiting as well. And you still had no car for me ! Because I got really angry waiting and realizing you had probably practiced overbooking on me, the team finally managed to find one. I had to come back tothe office 10 min later as my window (I had put down) culdn't get up back and was all out of the door, no more in its housing. So I had to wait around one more hour to get it fixed and then, I could not use it normally during my trip. Despite all this, I really recommend this company as it a 24/24 car rental with nice and warm team, family state of mind, you are serious and concerned about customers. You should take a better care about cars for little things or big ones as my window problem. If I come back to Iceland (I will that's sure), I will rent a car by your company. Special thanks to Jakob, Johann and Gilles who were great with me

Overall, pleased with the service, vehicle and price compared to other companies. All employees were responsive. Room for improvement, phone number printed on confirmation that someone would actually answer. Check-In Rep was happy to provide direct dial phone number to rental office, but that did not help me when trying to contact the office from the airport on my arrival. To be given a printed receipt of final transaction. Rep was not able to print a receipt and made hand-written notes on my contract with the "close-out" codes from his computer terminal. Would I use this company again, yes.

Every went great from pickup/drop off at/to the airport.

The car was fine, as was the experience, although the directions for pick-up were a bit confusing. The Northbound directions said to look for someone holding a sign with my name, but in actuality there was someone with a sign that had lots of company names. We got worried and started off a little shaky. Very friendly van driver, though, and overall fine. Nordic Car Rental a bit disorganized at the office, but again, fine.

All went well. There were some misunderstandings with the transfer from airport to car rental office, but all worked out very good afterward.

overall good no pressure selling exra insurance, or arguments over return condition. collection late at airport, and again delay in return to airport, however seems to be lack of staff as the driver was clearly doing his best, and did a rapid return trip to collect us.

It takes a too much time to pick up the car in office. I left the car like they said me in the office, but in office probably forgot their instructions.

Everything was good other than that we had a couple of service-related warning lights come on during the trip. One for slightly low tire pressure and the other for an oil change. This could presumably have been avoided with regular service checks in advance of renting the vehicle. Customer service was very good and everything otherwise went as expected/planned.

Everything was great, thank you

I made a mistake and booked an extra day, arriving to pick up my car a day late. The staff was very friendly, especially our driver Robert who picked us up. I wasn't able to get the car I originally picked out but the one I was provided worked for us! I would recommend Nordic Car Rental to my friends and I would definitely use them again in the future.

The car was absolutely perfect for our needs. It was in great shape and road very well with good tires which is very important for Iceland. Having the extra insurances such as sand and ash and gravel included also gave us peace of mind. The staff at the office was courteous and very helpful, the rebate on gas was appreciated and pick-up and drop-off at the airport went off without a hitch!

Fantastic. Great service and great people. I would recommend Nordic to my friends and would use them again on my next trip to Iceland.

The rental was a breeze. I picked up from the Reykjavik office. No pressure tactics to sell extra insurance. The car was in great shape. They gave me enough time to note all the scratches and scuffs before I got the car, so I wouldn't be held responsible. I took my time. I used the car for 4 days on F-roads without any issues (it was certified for F-roads). I was surprised at how much beating this car must have got over it's 105,000km life, and yet was performing impeccably and smoothly without feeling like a clunker at all. Almost like new. I returned in Keflavik airport. They checked quickly. Didn't even ask me to explain all the scratches, which were pre-existing. I was out in 5 mins. They shuttled me to the airport within 10 mins of waiting. All in all, I would highly recommend this company without hesitation. It's what I would go straight to on my second trip. Beware, there are other companies out there who try to fleece you by charging you for damage that was pre-existing. The rental business out there isn't as professional as the US, in general. That's why I'm pleased to have done business with Nordic. Northbound only seems to work with companies like Nordic, so I wouldn't look elsewhere. I highly recommend Nordic (also known as City Car rental), and I highly recommend Northbound.

My experience was good--the staff seemed a little overwhelmed when we showed up, and we were initially given a manual car after booking an automatic. However, the person at the counter was able to remedy the error. The rental worked out well.

Great car, great condition, great for icelandic travel and environment We also had a great experience with Northbound and Nordic car rental customer service. They were quick to resolve any issues we had.

Car had scratches from all sides, when lady at the desk asked me to mark all scratches I did not know what to do. But I just marked about 50 X on whole of the car. I got car with low tyre pressure, so I had to go to tank station to fill air in it. But my trip was without any problems, car was ok. Renter let me return car 1 hour later than ordered. Iceland nature is very beutifull, we did see a lot of interesting.

Although the car model on the ad was correct, the image of the car rental was different to the car we received. This was disappointing. We were picked up 20-30mins late. Otherwise, we had a positive experience. A quick and easy pick up and drop off - no hassles. I think it would be easier to have a full tank of petrol upon pick up rather than 15%, and then be required to provide a full tank upon drop-off, it's an easier resolution.

The car was quite used but did a good job. Nevertheless, it would have been great if the missing back self would have been replaced because without it everyone passing by can see what's in the luggage space. I've valued the automatic gearbox and the speed control very much. That has made driving in the hilly Icelandic landscape much more comfortable and allowed me to catch a glimpse of the lovely landscape now and then instead of focussing on the speed indicator.

We have given un upgtade, so happy with it. Louie the agent carry over all the insurance we already took. And all the happiness and the excitement, kicks in We have a blast on our road trip. We enjoyed our 1st visit in Iceland. Thanks a lot for making it memorable for us.

We were upgraded to a suzuky gran vitara which however got problems after 4 days. We received another car which was ok after however having had to call all day in order to reach emergency services, no one answered the phone. After they did, the other people in the company did not know what was agreed, the exchange was nog put into the computer etc, communication within the company seems unexisting. Kn the west fjords we got a flat tire and were unable to undo the spare tire because of rust. We received the message from the emergency service that t there was no service in the west fjords! Sometjing that is nowwhere in the contract and we were not informed of. We were kind of Laughed at on the phone, the operater told us to jump on it! As though we did not try that before calling. Afterwards the office was so kind not to charge us for a new tire since the tire we eventually ducceeded to buy is not new and not the same size. We Were glad to find a tire thanks to some tourists who helped us out since We were left to ourselves without help and not happy.. The cars are old ant really reliable.

Great experience! The car was well-maintained and clean. Took us all the way around Ring Road without a hassle. Staff was very friendly.

Wanted the pick up at the airport was smoother and less waiting. The check in and return process were excellent. The car had high milage with several minor, but visible damages/dents but was clean and ran well other than air conditioner in cooling.