Reviews for

Go Iceland in Iceland

We ended up with the Jeep Renegade instead which was a delight to drive around, the only problem we had with it was the electric side which was really slow to charge and an adapter was provided to be able to charge the car at any charging station.

I was satisfied with the car. At first it was a little bit of fighting as I'm used to drive a stronger diesel car and this was a petrol, but the learning curve was smooth and in the end I enjoyed the ride. The pickup was smooth, I was early on the airport but the earlier pickup was not a problem. The dropoff was a little bit tricky as there are many car rental companies close to each other and at first I could not find the adress but after a call to the staff I found the location. One note, you should be more specific about the deposit and the insurance as on my voucher it was mentioned, that no deposit is required at pickup but as I learned, I had to choose between giving deposit or buying a higher insurance. As I did not have a credit card with me I had to buy the insurance. On the other hand, the insurance was well worth it as I had a small crack on the windscreen from a gravel from a passing truck.

The car was great and the trip went smooth.. however I need to point out 2 (quite important) things to improve: 1) when I booked, I used American Express as Credit Card on Norhtbound website, but 2 weeks before the trip, the Car dealer sent an email with the list of accepted Credit Card and Amex was not in there! So stressful as 2 weeks are not enough to get another Credit Card. Luckly, the car dealer accepted Debit Card too. 2) long queue at the car dealer (only one person doing all the check in and check out!)

Good experience, professional personell.

The Duster was a brilliant car, will definitely hire one again when we return to Iceland in the future.

Great vehicle , but what was even better eas a staff member noticed the company I booked with would be closed when I arrived and they helped me find another company and car right away!!

Hello, firstly thank you for your rental we thoroughly got to enjoy Iceland due to the vehicle we rented. you run a very professional service. Upon arrival, we received a prompt shuttle service and at the office we met a lovely lady who aas helpful, kind, and extremely professional we were very grateful for how effortless she made the process, the vehicle itself was of reasonable condition, and was clean enough inside, though could have been cleaner. It was the vehicle we ordered and we were happy with how it preformed. Before returning the vehicle we vacuumed, and washed the inside throughly as there was some sand from your beautiful balck sand beaches and put an air freshener inside. It was a late night (3.00am) return and I had a little difficulty finding the office, when I called the office for help I received a very polite and helpful guidance from an employee to get the appropriate directions. Just as I was about to leave I was approached by a very rude employee who was acusing me of smoking in the vehicle, this upset me greatly as it was a false accusation, I did have used cigarette ends in my pocket, so as not to litter in areas that did not have trash cans so I could understand and accept that perhaps there could have been a smell of cigarettes. I do not accept the attitude of your employee who spoke to me on the issue. I am a very professional person and conduct myself as such. Your employee was extremely rude, almost aggressive in his language and was overly dismissive towards me,speaking to me like I was a child when I politely tried to explain, this interaction very much upset me and I left your office feeling angry and belittled for something that was based on false accusation. The employee who drove the airport shuttle was very nice,polite and friendly and made up for the ignorance of the staff member I delt with in the office. Thank you for a mostly good service, I would not leave this one negative interaction stop me from renting with you again, the customer service received was 10 out of 10 other than this employee, it would be great if this employee could reach the high standard set by his colleagues in the future. Many thanks, Dave from Crosscare

Good Afternoon, The booking process was easy. However, once I got to the car rental company at 2AM my booking appeared in their system as cancelled and they did not have any car for me. As of that, we just end up getting out from there at 4AM. Meaning, it does exist a gap in communication between Northbound and the car companies. Otherwise, everything went well.