Reviews for

Go Iceland in Iceland

The car was excellent and the customer service was flawless. Northbound helped enable us to have an amazing trip driving around the ring road.

Good car, Made for this purpose. Go Iceland provided a very good service, even an error in the contract was fixed and corrected immediately.

Great experience - we felt we got a great price and the booking was easy

El coche en general estuvo bien. Estéticamente algo deteriorado pero funcionalmente bien.

It was fine in general I just have 2 comments 1- the driver was 15-20 minutes late in the arrival hall, i searched for him when we arrived and i called the office until he showed up 2- the car wind shield glass was broken in front of my eyesight so that was annoying

From a CEO that owned the largest luxury transportation in North Carolina, you have some issues which can be quickly resolved. You need a better process 1. At the airport, you need a better recovery of your clients, not just running in the front door with a sign (didn't even say Northbound on it said Go Iceland..Found out from another vendor you are a 3rd party vendor - which is OK..just not the right signage. The driver told me he could only take me and not my 10 year old granddaughter and I could come back to the airport and pick her up...Sounds crazy right? So we had to wait another 30 minutes for his return. 2. The check in process was too slow. I listened to all your agents and they weren't speaking the same procedure. 3. The vehicle I was driving should have been retired it had over 112,000 miles, dented, and I even brought it back to your representative twice before I got out of your parking lot- for wheel well scraping, USB ports not working, I was assured the car was drivable - in reality they were too busy and wanted me out of there. 4. The car check engine light came on 200 miles in, I wrote to you all, got a response - I needed to talk to someone else at Northbound. All I wanted to do was to let you know, so I would not get charged for it. 5. The return process was WAY to long. Good thing I took photos of the vehicle prior, because it showed the damage was there prior to my rental. It seems most of your agents challenged all the renters about an issue on the vehicle. 6. I will be going over the invoice and credit card charges from Northbound to make sure I was charged correctly. 7. The only hiccup in our trip - I would have done differently was the rental car experience -

The car worked very well and was comfortable, dependable and fuel efficient.

Everything went well and whole process start till the end was smooth.