Reviews for

Icerental 4x4 in Iceland

The car was ok, it served its purpose, however it was a relatively old car with big mileage, and consumed a lot, it would definitely increase customer experience if newer cars would be used for the purpose as they would consume much less gas and therefore save the customer quite a decent amount of money while traveling

Driving the car was very nice, good power and lots of space. Unfortunately the car was very old and a lot of damages and problems: window at driverseat could not be opened/difficult to open doors from the inside. Besides this, because of weather-predictions we had to go home one day earlier so we gave back the car one day earlier, but did not receive any refund..

Bad. You gave me a very old car more than 360000 km. The lights were very bad, noisy and you had to drive with the wheel moved to the left to follow straight . I lost 3 hours changing it . The workers there said that they knew the problem of that car, a lot of people change that car... so why do they give me that car??? We are in low seasson ... After that was ok

Partially fine. The car was not the model described and it was with notices in the screen all the travel

We Made reservations for a Dacia Duster build in the year 2021. We did not get that the car was much older. I did choose a rental company in the Airport but tours was 10 minutes away. When we arrived we had to wait half an hour to get to your office. We didn’t check the car together for scratches and other things wrong with the car but I had to sighn for things the man in the Office had seen wich is not correct. So yes there are things to improve. Good luck with your company.

The car was OK. It could have used a good cleaning, a headlight was out when we received it, and the car had some rattling while driving. It drove OK, however. The more concerning thing was that the child safety seat Ice rental 4x4 provided was terrible. NONE of the car seats they had would pass any kind of safety standard in any country - they were all 15+ years old, dirty, in poor shape.

The car was good but the rooftent easily get wet inside starting from the foot side, even when you are inside and the tent is closed.

Car was fine. Ecerental 4x4 did not show up in the airport until we called them after 40 minuttes waiting. Check in was fine. At check out, they went immediately to the buttom of the car and said that maybe something was damaged - I don't know what?? We have not hit anything with the car and I am not sure what the outcome is??? This uncertainty is not a good feeling. What about our deposit??

The initial pick up was a mess. No one was there to shuttle us upon arrival despite clearly communicating our time of arrival. I had to turn on my cell roaming to call the shuttle driver, and he took his sweet time getting there. When he did get to the airport, about 5 other groups needed transport so he only took the drivers to the rental place. I had to go back to the airport to pick up my companion. The car itself, however, was in decent shape, and we completed the ring road without any problems.

We did not get the guaranteed model but a Suzuki Grand Vitara. I think it was a higher category but used a lot of gas and the car seemed really old and noisy. Some things were obviously broken or worn down. The camping box included what was described but could have been better quality i.e. the thermos didn't keep the heat, the pan was dirty and there was no sharp knife to cut. Sleeping bags and roof tent were okay but no high quality, they weren't warm enough for the cold nights and the roof tent didn't keep the rain out for long. We had a great trip and the car with equipment was okay, it enabled us to go relaxed on all roads.

All over it was good. But the car had some warninglights on. Engine, inspection, air pressure in the tired. We always checked. The could be in better condition. It is not really able to go on f-roads with it because of the tired. They were down and should be replace. We didn't go to all places we wanted to go.

Very comfortable car but very old with some problems dire tly impacting the safety of passengers. The roof case was also in really bad conditions. This car is not a car to cross small rivers and we have had a big issue with the starter. I am really disappointed about that. And the fact that the sales man didn’t inform us that the road 249 was forbiden. The only good point is that this car is good for 6 people

I got a Dacia Duster, because a Vitara wasn't available. I had some trouble with that car, 2 days different failures were shown in the pilot monitor which removed the next day again by itself. Who knows why... The first failure was worst...because it wasn't possible to blink left and right. The renter was informed about these failures. Besides that I was very satisfied with the Service of Icelandrental4x4. Also tue roof tent was great and so I had an amazing trip in Iceland.

Good service and no problems with the driveability, but the car was a bit worn from many years on the icelandic roads. The windshield wipers couldent wipe off the water from the windscreen and the doors couldent hold them selves open. When the roof tent was popped up and it was raining the inside foam in the top was getting wet, which caused the sleeping bags was getting wet too. I will deffitnetly not recomend this tent in bad weather.

My experience with Icerental 4x4 was frustrating. Upon arriving, I was told there would not be room for my party to travel together in their shuttle to the rental facility (15-minutes away) and that they would need to wait at the airport. My party was my wife, two babies, & I. Following a long international flight, being left in a foreign airport with no means of communication with two young children was not a good start. When we arrived I asked the representative if chains, a tow strap or shovel was available. He was very short tempered and seemed offended that I asked, despite the fact that it was snowing and that all main roads in the south on road.is were blue, orange, white or closed. Visibly upset, he told me that I "have no business driving anywhere that I would need them and all F roads are closed". As a first-time Iceland tourist, I naively took this to mean we wouldn't need them. I was wrong. We stayed in Selfoss and only drove the golden circle on route 35 and route one to Jokulsarlon however, over our 7 days, route one was closed twice trapping us at various locations over night. I kept a snow shovel from our Air BnB in our trunk and on four separate occasions was able to dig vehicles out who had gone off the road or high centered on drifts in the road. I would've been able to assist more if I had a tow strap. With a young family it was very frustrating not to have the right equipment for the weather and risk the possibility of becoming stranded for long durations of time. Our vehicle pulled hard to the right despite the tires being at equal pressure and smelled heavily of gasoline in the interior. Several others customers we spoke to at vehicle turn in spoke of the same scent issues and an array of other problems. Some of them attempted to trade in their vehicles for others of the same make/model and were flatly refused. I would not recommend Iceland 4x4 due to their customer service and their fleets apparent lack of repair.

The car we hired from Icerental 4x4 had some serious problems with the headlights. The plastic was not clear and blocked a good amount of light coming out. In the 3rd day, after driving about 200 km at night and trying my best not to go off the road every time I had a car coming from the front, I contacted the company telling them the problem and asking for a replacement car. They asked me to go back to Keflavik and exchange the car, they did't have anybody to send to Reykjavik (or didn't want to do it). As it was already 10 PM, and I had to rest for the next morning's trip that started at 5:00 AM, I was forced to pass the offer and to keep the car. Although it was my decission, I felt like I was't helped as I should have. I paid in advance, with full insurence, so I expected they would come to me, not me to them on my own time and expense. Anyway, I would like to thank Northbound for the TOP service they provided, and Rúnar for his dedication. Keep up the good work! I would definitely recommend Northbound!

We came as a group of 8 and were told the expedition would be large enough. We packed all of us with all of our suitcases just to find out the front defrost didn’t work. We had to pile out and rent another vehicle. We ended up with a van which was way better. In the future make sure customers are given vehicles which are large enough to accommodate people and luggage

The car did the job but had a few faults (mirrors, demisters, etc.). Since our group was so large we didn't have much choice of suitable vehicles from any Iceland rental firm so at least this company had a vehicle that fit the bill! Or pickup experience wasn't great, the driver would not take our whole group to the rental place so we had to leave our kids at the airport while the two adults (nominated drivers) went to fetch the car. Our understanding from the website was that the whole group would be collected.

The car was fine - a little worse for wear (132,000km on the clock), but it ran well. The problem came when we returned it at the end of the holiday. At that point the Ice Rental rep identified some minor marks on the engine hood/bonnet. We do not believe that these were due to any actions on our part, but we could not prove this. These marks were superficial at most, and could without doubt be polished out. Despite this, we were given a quote of 90,000 Icelandic Krona for repair (i.e. the cost of a respray or new bonnet), which we were in effect forced to pay there and then otherwise it was clear we would not have been given a lift to the airport. We are now trying to resolve this with our insurers, and I am considering raising a complaint through our credit card company. Whilst the holiday was otherwise fantastic, this experience left a sour taste in our mouths. I would consider using northbound again, but will certainly steer clear of Ice Rental on our next visit to your beautiful country.

Everything was ok during process. easy and clear, they upgrade us with a better car. However we purchased some insurance items splitted, and when we decided to take the car we did wanted to take some more clauses, meaning that would have been same price as a package that they had, however they did not want to make us pay for the price of the package but all items splitted what meant an increase of the price (35€ aprox) for the same product and it was a bit tricky But at the end of everything process was easy, they were friendly staff and cheap price for good quality car I will not give them a better rate because of the tricky thing but it is recommendable indeed

Really old car with more than 200.000 km and a lot of stuff unusable. GPS out, warning lights in the dash, wipers out, really hard to close the trunk .......

The service we got from Icerental 4x4 was great. They were fast, professional and friendly. However, the car we got had issues with the windscreen wipers. It had contact issues, so it did not really work. It was quite dangerous in rainy situations, which is quite common in Iceland. Also the door open lamp was on even we closed all the doors really carefully. It was really a problem, since I could not turn on the alarm until the car "thought" there were doors open. And it was really bad when I could not OPEN the car, because the car "thought" the doors were already open. I had to use the key at the driver's side and it was just pure luck we managed to open all the doors. The check engine lamp was on, which did not cause any trouble, it just annoyed me, and I had to call them to make sure it was OK. Again, they were quick and helpful. The car was not the most expensive to rent, but still, I paid quite a good amount of money and I got a fairly bad car. Please maintain the cars!

The actual vehicle we got was in good shape and the price seemed to be the best we could find (though we booked more last minute then people usually would). However, the customer service was just not there. On pick up from the airport, my boyfriend went to the bathroom and the pickup van came when he was gone and they didn’t want to wait for him after we had waited half an hour. The vehicle was not the one we actually booked and although it was a nicer vehicle, we ended up spending more on gas, which was a little annoying. When we went to the office to return the vehicle no staff was there and the other customers who were also waiting to return said they had been waiting half an hour already. Not a horrible experience but by no means a good experience.

The vehicle was good and the staff was friendly, however they did not offer great insurance plans.

The Suzuki Grand Vitara + Roof Tent was perfect for our needs and we did not have any issues with the car during our trip. However, our experience with Icerental 4x4 was less than ideal. The shuttle from the airport to the car rental office was 1 hour late. While we were waiting in the airport I sent an email requesting the shuttle and we were informed the shuttle arrives at the airport every 20 minutes, which was untrue and unhelpful. In addition, we were charged for wind damages to the door car in the amount of $1,126, which, while we accept responsibility for the damages, seems excessive given the damages. In addition, we purchased the additional Super Collision Damage insurance, which turned out to be useless for us as it did not cover wind damage. We are waiting for proof of repair costs and are hopeful the Icerental 4x4 will continue to be communicative, despite our less than pleasant experiences with them while in Iceland.