Reviews for

Lagoon Car Rental in Iceland

Booking with Northbound was probably one of the best decisions we made for this trip. Once we booked, we received the Iceland 101 ebook which had some useful tips as it was our first time to Iceland. We walked in expecting a Hyundai i20 but was pleasantly surprised with a Renault Talisman which took diesel. Pick up and drop off was very easy and the staff at Lagoon Car Rental did not push any insurance plans. The car was a fun drive and even came with a seat massage for the driver. I would not hesitate to book again with Northbound and/or recommend to friends and family!

Das Auto war ok und mit niedrigem Kilometerstand. Keinerlei Probleme. Der Abholdienst vom Flugplatz hat nicht zufriedenstellend funktioniert. Der Fahrer Brachte mich zu zuerst zu Island4x4carrental und bat mich dort auszusteigen. Bis sich die Angelegenheit aufgeklärt hatte, war 1 Stunde meiner Reisezeit vorüber. Beim Einschecken wurde versucht ein anderes Auto, Subaro Outback, zu offerieren. Das Fahrzeug ist im Prinzip ok, entspricht jedoch nicht meinen Anforderungen an die Sitzhöhe. Es erforderte schon eine gewisse Standhaftigkeit den gemieteten Wagen zu erhalten. Dieser Wagen mußte dann noch hergerichtet werden und es war schon wieder 30 min Meiner Urlaubszeit dahin. Ansonsten war die Abwicklung absolut zufriedenstellend insbesondere die Fahrzeugrückgabe funktionierte einwandfrei. Vielen Dank.

Fantastic!!! We asked yo change locación of picking the campervan up, they did. And more importantly we had a puncture in the tyre and they solved it very quickly. Everyone was very helpful. I strongly recommend lagoon car rental. The camper was fantastic!!

The car we received was clean and of good quality. We received ride to the office and back to the airport. But...we paid for car model Subaru Forester but in the end we received Mitsubishi Outlander. Officer employee explained that web site informs that we're paying for "Subaru Forester or similar". That is true but there is no info behind what "similar is". Forester has better off-road potential than outlander which I explained to office employee - but he told me that there is nothing he could do as there were no foresters available at the moment. That was a big disappointment for me and I requested a call with manager - but I was informed that I can do that only next day and that I have to make decision now whether I take the car or cancel booking. In this case I was forced to take the car that doesn't suit my needs. When I asked about partial refund or discount - again there was nothing he could help me. So I was left without options and without possibility to manage something. Basically that is the reason I give you low rank of service, even despite the car itself was in proper condition.

Had an excellent experience with Lagoon and booking through Northbound. Before coming to Iceland, we had various questions, and the live chat was an excellent way to ask questions, and have a dialogue (with Liam) that allowed us to prepare for the trip well (about 3/4 times we engaged with the live chat, and got excellent inside information). On arrival, it wasn't fully smooth being met by a Lagoon rep, and had to wait a little while to be transferred to their office to pick up the car. But once we got to their offices, the process was quick, and smooth, and we were soon away, with everything (i.e., all the extras) that we ordered. The car itself was great, with everything you needed and designed very well (e.g., Canvas storage compartments, curtains, various nooks and crannies to store things). Overall, this added to the trip, and gave us a great way to explore Iceland. Thank you.

Staff were very helpful and the entire process went smoothly. Also had very prompt response when we were unsure about an issue about the campervan. Generally no issues with the campervan. Everything was as expected and more! Cooking utensils were great but stove grill/stand could be changed so that there was direct contact with pot (otherwise it took forever to cook!) Loved that we had airport pickup and dropoff as well.

The car was great, the service could have been better though. They were 1 hour late at the airport and the staff was not friendly and seemed not to care about their customers.

The vehicle was wonderful. I would love to have this at home. The pick up and drop off went very smoothly. Very kind people working there. A terrific experience! Already planning on going back to beautiful Iceland

We rented a Hundai i20 from Lagoon Car Rental which was good enough equipped for travelling around northern Iceland. We had no bad surprises so we were satisfied with the car and the company. The people working in the company were very kind and helpful. We will definitely think to rent car from Lagoon Car Rental when we visit Iceland next time.

It is a good experience. The car condition is good. Their staff is helpful.

The gal at the pickup in Rejkavick for my mini-van was terrific. The vehicle was brand new so no complaints there outside of the radio not picking up much and the Bluetooth not working with my phone. The dropoff at KEF took more time than it should but the service was great once I got to the front of the line. Lagoon had the best deal for a large enough vehicle for 6 people/

The experience was good all around. It was the car that I have booked "Kia Sportage" so that was great in comparison to other rental intergrators that specify a class. The cars' interior and exterior was good but not great. The car's front license plate was missing and they didn't notice ( replaced it with a printed page in the back window) and also a signal light was always turning on "automatic breaking system" failure. The check-in and check out service was fast. That was a great thing.

It was superb! The site was very easy to use and made renting a car through Lagoon Car Rental a breeze!

We had kind and professional service and were upgraded as the initial car had a flat tyre. The problem was resolved promptly with no fuss. Pick up and drop off to the airport also ran smoothly. Would definitely use them again.

Great service. Nice car. Everything went smoothly

Everything that was promised to us was delivered! Someone met us at airport , just as they said they would. The car we reserved was practically brand new and very clean and ran well. Dropping it off at the location by the cruise terminal worked out great. We are very happy with Lagoon Car Rental. Hope we get to return to Iceland, if we do, Lagoon Car rental will be our choice!

Renting with Lagoon Car Rental was a wonderful experience. We had a brand new, very clean VW Caddy Camper that used diesel. The car was in great shape, there were some pillows and linen for the bed, a little tent and vent for the window at night. This vehicle was perfect for two and there was enough space for our bags in the back and underneath. The staff at Lagoon were very professional and fast. Pick up and drop off was on time and fast and check in and check out was also fast and easy. I would most definitely recommend Lagoon Car Rental and look forward to using them next trip! Thanks for everything- it made the trip a lot easier and stress free.

The car was really good and pretty new. Driving it along Iceland was super easy and good as well. The only issue is that the Cooking Gear didn't come with a cooking pan, so we had to buy it, and it was pretty hard to find some in Reykjavik. But overall I'm pretty happy.

Everything went well. We reached the arrivals hall at Keflavik around 1am and in 5/10 minutes the shuttle came (no need to call, they constantly show up there with a sign) and took us (5min drive) to the office. There was no car from the category we reserved, so we were upgraded do a bigger diesel car (low consumption btw). No problem whatsoever when returning the car at the office, and again in 5/10 minute there was a shuttle taking as back.

Very good. It was very comfortable to be picked up at the guesthouse in Reykjavik by your collagierte and driven to the car rental bureau as well as the service at Keflavik with the Shuttle to the airport. Thank you very much!

Renting from Lagoon was good. Although I had reserved a Nissan Qasqai, the gave us an Opel Kadjar. It was nice and clean and served its purpose well. When we initially drove off the lot, the car was shimmying and vibrating at around 70km per hour, so I immediately turned around and went back. The guy at the desk was very helpful: he had me pull interest the garage and they power washed the wheel rims and tires both inside and out and whatever volcanic dust/crud had been stuck to the wheel, car sing the imbalance was totally gone and the car drove beautifully for the rest of our 9 days. Very good experience.

The car was great and new. The prize was fair and it was uncomplicated to rent and bring back the car. Also very good was, that there is a shuttle from and to the airport. The emplyee was very friendly but he could not explain us the car (the 4x4 settings) and how the roof tent works. We had to find it out by ourselfs. He could have told us more about the insurances (self risk, ...). We met a other couple who rent exact the same car from your company and they got cooking stuff and only one box for food, we got two, so the emplyees could be better preprared but all in all it was very uncomplicated and we had a great time with a great car.

Easy, convenient; wonderful to be able to pick up in Reykjavik and drop off in Keflavik or the other way around. Friendly staff, good car. I've used others and prefer Northbound. We shopped around and they were the most affordable for our compact car needs, so it was nice to get quality for less. We do not really mind other inconveniences (for example rude employees or out-of-the-way rental locations) We base our choices on price alone. So again, this was a win-win.

The Lagoon car rental staff were responsive to email questions in a timely manner and provided great service. We were especially appreciative of the pick-up/drop-off service as part of our car rental which helped make our visit to Iceland a smooth and stress-free experience.