Reviews for

Northern Lights Car Rental in Iceland

The services I received were really satisfactory. Starting from the moment I landed in airport, I was picked up shortly after I called for the shuttle to the car park. All details were explained in the office, including what is covered by the insurance, what are the precautions needed for driving in winter, general guidelines and tips about Iceland. The car itself was as advertised, even though I picked a lower-end vehicle, it had features like 4x4 drive, cruise control, heated seats, built-in navigation etc. and was in a good state, clean and fresh. When it comes to return process, it was very smooth and took around 10 minutes, after which a shuttle took us back to the airport. Definately I have to recommend this rental service.

Great service, reliable 4x4 car and close to the airport. Thank you

The car worked really well in the snow and icy conditions. In my opinion the studded tyres are a must for winter conditions if you are driving long distances from the capital and the conditions along the same route can be very different, so great move Northers lights for making these widely fitted (not sure if they are standard across every car). Only downside really is the long check in and check out time. Drivers hate this, especially when there is only 1 person performing this task.

I would definitely use this company again. We hired a Suzuki vitara for 5 days. We were picked up at the airport and driven around 10 minutes to the depot to pick up the car up and away we went. Car was great, staff were great 100% recommend and will use again in the future. Thanks again

Dacia duster was fantastic, i am even considering getting one here in the UK! Absolutely loved it. Was so spacious and powerful. Massive boot to hold all our luggage.

All went well / as expected. The transfer service was good and the guys at the compound were helpful. All as expected with the car. The only issue we had was the battery was low in the key for the central locking and the key did not work with the doors, nearly resulting in us being locked out of the car. Swapped batteries at a service station and no further problems.

Great service from the guys at Northbound. On arrival, we were picked up late by the shuttle from the airport however the service consultants were very apologetic and offered us a free upgrade and WiFi for our hire. Pick up and return was easy and simple and the car was great. Would definitely use Northbound again.

The pick up was a bit lack of instruction as I don’t see any people or sign at the arrival hall. I don’t know if your guys is there or not until I call your company. By then I learnt Your guy is not here yet and waited about 30minutes after I arrive the arrival hall. Other than that the overall service is okay.

The car was perfect but the quality of service was below expectations for the following reason : 1) In the email prior to departure it said that on arrival an agent would pick us up, so I was expecting to find the agent waiting for us at the door after baggage pickup. But the agent wasn't there and we had to wait for a very long time in the lobby with no instructions as to where to wait or what to do. At some point we even thought the agency had forgotten us. 2) I was forced to take an insurance (actually you don't have to, but if you don't 2700€ are taken from your card and refunded later, but I don't have that much spare money). So the rental cost me almost twice than what I was actually planning on spending, which is pretty annoying considering I chose this agency mainly for the cheap prices. 3) When we asked the guy to help us with the GPS he said he didn't know how to use it cause he has never used it before. This is a very unprofessionnal answer. 4) When we arrived to give back the car at 1am I had to call a number so that the staff comes. So basically if someone has no mean to make a phone in Iceland they have to wait until morning ?

The car was not as new as expected and with a few minor bumps and scratches, but everything was fine. We felt secure in the Icelandic crazy weather. The staff were friendly.

Excellent service, we were dealt with promptly and professionally. Shuttled to and from the airport with no problems. I would definitely recommend Northern Lights Car Rentals and use them again!

Northern lights Car Rental employees are very service minded. The car was good.

The car was great, the cup holder fir the driver was uncomfortable, but that is a tiny detail and bound to the design of the car.

Generally satisfied with Dacia Duster. It was ok as we expected. Not happy about Polish shuttle bus driver's behaviour on Monday morning the 6th of January. He did not help passengers with their luggage which they were loading in the boot with difficulty. Did not even say hello. It is in a big contrast with a guy we met at our arrival - the service was perfect and very kind.

Car was really great. In a very good condition, very clean and perfectly working in mechanically. Maybe the only thing it was the kilometres that it got because it was not a new car.

The car was great, easy to drive since it is an automatic car. It would be excellent if someone explains a little about the car such as when to use "M" gear, where one can set up the side mirrrors or which one is to press to keep car mirrors from frogging & freezing etc. The premium insurance is really expensive. It costs nearly as much as the car rental (42,000 ISK for 7 days). However, the road was easy to drive and it wasn't complicated to drive in Iceland at all since there aren't so many cars, especially from Bolganes to Dalvik and to Djupivogur. Of course, you have to be careful and slow down since road can be really slippery in Winter. The car rental company should explain which time to be given when you would like to cross the tunnel. I was informed that I would have 3 hours to cross the tunnel, so the time 10 a.m. was given. However, actually, you would have time from 3 a.m. to ~3-4 a.m. to 10 a.m. to cross the tunnel. Luckily, I didn't have to pay 3,500 ISK, but only 1,500 ISK. I was really nice that we were brought to the hotel (Hotel Berg). Everything was great, except the car insurance was really expensive. However, I felt relieved that nothing happened to the car. P.s. you shouldn't definitely drive off-road. It's better to book a tour to ice caves. Don't try to get there by yourself since it could be very dangerous. I saw some people driving off-road, e.g. to Jökursalon because he drove pass the entrance. Well, you could just drive further and there will be many opportunities where you could turn and drive back to the entrance.

We loved th e car we used. It was a susuki s cross I believe. It was great. The people at the rental place were very nice. It was a good experience.

Vechile was too old needed maintenance

Your customer service was excellent when I asked them to change the timings. But the only problem I had is, I got manual transmission van instead of Automatic. The third party did not charge any money to cancel the booking. But northbound did not return my money.

very well. nice company. genital staff. excellent condition car.

It was good but needs to improve the insurance things to be included in all the information in the website because we felt we needed to upgradevto the silver insurance it wasnt clear in the website when i booked it. It was the cheapeast but not ao much after the insurance

Everything was perfect. The guys explained everything that I needed to know before I left for my road trip. The car (Dacia Duster 4x4) was perfect for the trip. I highly recommend Northern lights if you are looking to rent a car in Iceland.

Everything was correct and as we had agreed. I think there is one point to improve, it would be good to sent a message when we are at airport waiting for our tranport pick up will arrive in a few minutes.

We waited over an hour for someone to pick us up at the airport, and someone only came after we made a couple of calls when the email stated that the shuttle go back and forth repeatedly.. Regarding this, we were quite disappointed. However, the person who picked us up from the airport was a wonderful person! On the ride to the rental office, he shared a lot of tips with us for our road trip in Iceland, telling us what to look out for. Back at the office, he went through the details of the insurance and car with me clearly even though I had read them online when I made the booking, which boosts the trust I have in the rental company. It’s a pity that I didn’t manage to get his name so I can commend him; all I know that he’s a new employee and that I’m his first customer, as he claimed. Very good service from him! Regarding the car, it’s a reliable car, although the buttons on the steering wheel were not functioning. Overall, the car rental is reasonably priced and is definitely one of the cheaper ones as compared to the same model from other companies, which is really attractive to people. Also, GPS is included compared to other companies where you have to pay extra for, though the GPS needs some updating. I would highly recommend Northern Lights Car Rental to people doing a road trip in Iceland, although the airport shuttle (especially pick-up) can be improved.