Reviews for

Northern Lights Car Rental in Iceland

We loved th e car we used. It was a susuki s cross I believe. It was great. The people at the rental place were very nice. It was a good experience.

Vechile was too old needed maintenance

Your customer service was excellent when I asked them to change the timings. But the only problem I had is, I got manual transmission van instead of Automatic. The third party did not charge any money to cancel the booking. But northbound did not return my money.

very well. nice company. genital staff. excellent condition car.

It was good but needs to improve the insurance things to be included in all the information in the website because we felt we needed to upgradevto the silver insurance it wasnt clear in the website when i booked it. It was the cheapeast but not ao much after the insurance

Everything was perfect. The guys explained everything that I needed to know before I left for my road trip. The car (Dacia Duster 4x4) was perfect for the trip. I highly recommend Northern lights if you are looking to rent a car in Iceland.

Everything was correct and as we had agreed. I think there is one point to improve, it would be good to sent a message when we are at airport waiting for our tranport pick up will arrive in a few minutes.

We waited over an hour for someone to pick us up at the airport, and someone only came after we made a couple of calls when the email stated that the shuttle go back and forth repeatedly.. Regarding this, we were quite disappointed. However, the person who picked us up from the airport was a wonderful person! On the ride to the rental office, he shared a lot of tips with us for our road trip in Iceland, telling us what to look out for. Back at the office, he went through the details of the insurance and car with me clearly even though I had read them online when I made the booking, which boosts the trust I have in the rental company. It’s a pity that I didn’t manage to get his name so I can commend him; all I know that he’s a new employee and that I’m his first customer, as he claimed. Very good service from him! Regarding the car, it’s a reliable car, although the buttons on the steering wheel were not functioning. Overall, the car rental is reasonably priced and is definitely one of the cheaper ones as compared to the same model from other companies, which is really attractive to people. Also, GPS is included compared to other companies where you have to pay extra for, though the GPS needs some updating. I would highly recommend Northern Lights Car Rental to people doing a road trip in Iceland, although the airport shuttle (especially pick-up) can be improved.

The car itself was a good car for us to rent, good to drive, easy to use. There was 2 things that could have been better, the window on the drivers side did go down, but needed help up again. And the washer fluid for the frontwindow had frozen in the cold temperatures.

The car was great and the staff were very nice, however there was some confusion with the pickup and we didn't get picked up until an hour after our designated pickup time. This was rather upsetting as it made us late for plans that we had. One, the sign used for pickup did not say northern lights car rental as the main company, but another company name instead, causing confusion. Additionally, the driver only stayed at the airport for about five minutes and did not ensure that all customers, including us, had been accounted for. I would suggest improving this part of the process.

Everything was fine with the vehicle. There is just one point we landed at the airport at 10am we went to the arrivals to find your transfer driver who was not there. We asked at the information desk and they said your man collects people every 30min we waited until 10:45 am and then the information desk phone your office and was told that you would pick us up in about 15 minutes your driver did not turn up until 11:30am saying we had not stated a pickup time on our order. Looking at the confirmation i received it has a pickup time of 11am. Other than the above every thing was great.

I'm rented a 4x4 in December. My flight was postponed until the next day because Keflavik airport was closed ( weather reasons). I had warned Northern Lights Car Rental. Tomorrow, the agent couldn't no longer find our reservation. Once the car is in possession, after 15 min of driving, two orange LEDs light up. On the phone, we are told that it's nothing serious. Moreover, the wiper (water jet) didn't work. I'm disapointed especially in severe weather alert. It was the second time i came to island and the first time i rent by northern lights car rental

Amazing service, we have been delayed with everything due to the storm happen in iceland and Northern Lights has provided us with full support with no extra fee to make sure we got back to the airport safe.

Very good customer service, everything was easy and clear. Car worked perfectly and drove like a dream. 10/10 would use agian

Quick pickup from the airport, with a good clean car

Overall I would use again, but not perfect. Emailed instructions for pickup could have been better. Checkin was fast. Gas tank wasn't 100% full, 1 bar was missing. Windshield wipers needed replacing. Dependable vehicle and handled the snow covered roads great. Drop off was quick, tho the lady wasn't as friendly as everyone else. No one tried to upsell anything other than offering insurance.

Everything was great. No hidden fees, very good advice on what insurance plan to choose.

The car was very good and came at good value for money. Only problem was, that Northern Lights tried to sell us an insurance on top that was more than half the rental price. Furthermore, 2,500 € were blocked from the credit card, which we didn't know before. So we had to transfer the money while we were in the agency. Apart from that, everything was great. All the best, Felix

We did wait an hour at the airport and I had to ring the office, the guy said he had been 4 times problery you need a clearer board to hold up , other than that the car was great and returning the car went smoothly and fast return to the airport.

The car was absolutely great even if two light were on the dashboard. And the customer service is good!

The car was clean and well presented on arrival at the office. The staff even warmed it up for us which was very welcome

it was perfect for us, good price, near the airport, and an excellent car, the Dacia duster. we can recommend it to everyone.