Reviews for

Northern Lights Car Rental in Iceland

Hi, the Suzuki Vitara went very well. However just in terms of the brakes, they need to be reviewed as they don't work very well and when there is snow in the road that makes it dangerous. A part from that, the car works OK. Best regards, Laura

Everything went smooth.. Getting to the pick-up spot by shuttle was easy, getting back to the airport on departure: same.. @ the pickup spot people were friendly but a little too persistent to my taste to sell us the insurrance

Hi, the car was very old, with a lot of kilometres and more than 26 damages on the car and windshield. We had some warnings who have been turned on many times, which has scared us. We have been forced to purchase extremely expensive insurance. I'm very disappointed regarding our experience. We have wait for 1 hour to have the shuttle to go to the airport. We are not happy at all regarding our renting, it's unacceptable to paid 700 euros for a week for this kind of car and customer experience !

The car performed well considering the harsh environment of Iceland. Only means that they maintained the car well.

Renting with Northern Lights was a really good experience. The rental was quick but also not rushed and return was easy - they didn't check every possible thing just to see what's broken, it was literally a few minutes total. Everyone at the office was super nice :) We had gravel insurance and of course gravel hit our front window - they didn't have any problem with that. I was thinking maybe they would inquire more how it happened and investigate if we were doing everything according to the rules, but nothing like that. Also they have simply good prices. One thing surprising for me was no snow brush during winter and it was snowing a lot! Not sure if that's standard practice but something to have in mind. Still, would rent from that place again.

I suggest you make it (more? perhaps I've overlooked it...) clear that your rental office is not at but nearby the airport. And a permanent large company sign at the airport where customers would be picked up would be very helpful. In our case, coming a bit late through the customs, it took quite a bit over-the-phone coordination to make it clear where we can catch the shuttle to the car pick-up location, not really helping for the best first impression about the company. But after the initial hick-ups with the pick-up at the airport everything else went nice and smooth. Quick paperwork, clear explanation of additional insurance options, fast handover of the car, and also on the return just a quick check of the car and a swift shuttle transfer to the airport. The car proved a perfect cost-benefit trade off and was in good condition for its age and mileage. And given the harsh winter road conditions 4WD proved essential in more than one occasion.

The car had many problems! Lights on the dashboard came on and stayed on, the doors wouldn’t lock, and it switched out of 4 wheel drive and the 2WD light appeared on the dashboard which made driving VERY difficult. Basically, it was the worst rental car I have ever had. Also, the windshield fluid never worked. I believe I should get a refund!!!

I rented the 4x4 as it was February in Iceland. The wipers were terrible and it was blowing snow/snowing everyday there. Then after 4 days a belt started squealing regularly. Pickup/drop off shuttle at the airport was not too long.

Efficient service and good value

Yes - great service and quick to get us in our car so we could get our holiday started!!

Simple to drive, no problem. The information about the insurance and the money take in case of is not clearing before we arrived at the office.

We had a little issue as we started out with a blown fuse which the guys repaired quickly. No other issues with the vehicle, everyone was very professional, and got us to/from the airport quickly. I’d definitely rent here again.

Very straight forward booking and pickup/drop off process but requires a transfer from/to airport. Reasonable prices and very friendly and helpful staff. Would use Northern Lights again.

Everything was great, customer service was superb. The only issue I have is the original Suzuki Vitara we have booked is advertised as a 4x4 but it is not a 4x4. It is an all wheel drive vehicle with snow mode. A 4x4 has the option to lock in four wheel drive and typically has a low and high mode. Other than that everything was great and I appreciate you all.

Booked for 1 week in February 2022. Service was good. Shuttle picked us up from the airport. Ten minute drive to the pick up location. Filled in paperwork and away. The return was also simple - back to the pick up location and then a shuttle to the airport. The car was good. Ran well and dealt with the icy conditions well.

The car worked fine for my journey on the ringroad around the whole island in winter! But the headlights are really bad. It is like there were candles instead of lamps. The whole procedure with northern lights was very easy and good. Everything worked out fine! Next time in iceland i will rent a car here again!

All good! Perfect communication and suggestion to get insurance for the front! Will deffinately return!

It was a great experience. Our vehicle from Northern Lights Car Rental worked wonderfully and kept us both safe and comfortable throughout the entire trip.

We had a really nice road trip with the 4x4 Duster.

Had a great experience with my car rental. Was able to drive to all the spots I had on my Iceland itinerary. They were very helpful with giving me the information I needed for a safe winter visit to Iceland! Thank you!

The treatment and management have been very satisfactory, and the vehicle we have rented has not caused us any problems and has responded to expectations.

Really good value vehicle. We ran into some interesting weather, snow, ice, fog and rain and the car was really rock solid. It had obviously seen plenty of tourists like myself but was still a sound vehicle. Only fault was that there was no screen wash in the vehicle.

The car was fine, the cost of total insurance was excessive and doesn’t seem necessary considering what not included in the insurance.