Reviews for

Car Rentals in Iceland

Excellent customer service from the staff at Hotel Asbru in Keflavik. Very clean and well maintained vehicle as well, would highly recommend renting from them.

Our rental car treated us well.

We traveled to Iceland on a family vacation and rented two cars: a Mitsubishi Pajero and a Dacia Duster. We were unsatisfied with both cars. The interior of our Mitsubishi Pajero was dirty, the windshield was full of scratches and cracks, it had worn shock absorbers .The car was supposed to be model year 2017, but the documentation that was in the car showed it was imported in 2016, made for the Eastern European market. The car looked more than 5 years old as rust was visible everywhere. We have at home a VW Sharan, 16 years old, and looks better than 4 years old Mitsubishi Pajero. If the car is really 4 years old, it means that the car has been maintained very poorly. At pick-up, we pointed out that the Duster 's display indicates: the car needs to be taken to a car repair shop. But it was claimed that everything is fine with the car. While driving, it turned out that the car could not drive uphill at normal speed. We lost a day while we were waiting for bring us a new car. The new car had a flat tire after two days. The tire was not punctured, probably the tire valve was leaking or the tire was too old. We have been visiting Iceland almost every year since 2009 and I must say that this year was the worst as far as car rental is concerned. Best regards Family Dalla Valle

When doing the reservation there was no indication that the car has no aircondition. Had we known this we would not have reserved this car. This is something Northbound should have clarified in their site. When the need for the AC first arrived and we realized we have none we contacted Lava. We recieved an evading answer and that was the last we heard from them despite a follow up letter we wrote them. Regrdless of the above, the personnel at the site were very kind, nice and efficient, during both pick up and drop off. Otherwise the car needs a front weel balance- it pulls to the right (from the first day we had it).

The Duster performed fine and Lava communicated well. For a 2017 vehicle, it had a surprising amount of km on it (nearly 200K), cosmetic body damage, and tires that needed patching during the trip. None of this proved a serious problem, but it would have been nice to know when renting, and better tires on the vehicle would certainly have alleviated some problems on the trip.

Quite an old car, but did the job. Had no problem getting us to Landmannalaugar and Askja, crossing several rivers on the way.

My husband and I were very satisfied with our car choice. The office for pickup and drop off was very close to the airport. We didn't have any issues when on the road.

This car was perfect for our trip and our service was great! The car was comfortable and easy to drive and just the right size. When we returned the car we were cutting it close to catching our flight, but Óðinn from Star Car Rental already knew that and did not hesitate to get us to the airport. Thanks again for a contributing to a great trip.

The shuttle service was EXTREMELY very bad. No one was at the airport with a sign waiting for us as the reservation confirmation has said there would be. After calling for a shuttle, and being told it would be 15 minutes, it still took another 30 minutes. After returning the car, it took 45 minutes waiting at your location to get a shuttle back to the airport. In neither direction we’re we given any assistance with our bags. I had to load my own bags and open and close doors for my family and other guests. We reserved a car with GPS. When we got there there was no GPS. When I went back I was handed an EXTREMELY outdated portable GPS unit. It was so outdated that it didn’t even have the roads to get back to your own location! The car was given to us dirty. I would not recommend you. You have a lot of room for improvement.

In general I was very satisfied. The process of receiving the car at the hotel and returning it back at the airport was quick and easy. The car was in excellent condition and we had no problem. There is one subject that was annoying: the car was delivered with nearly an empty gas tank, I've sent an email to Lava company customer service which replied that I should return the car with the same amount of gas. This was a bit annoying. Full to full is the best and easy way to do it.

Good communication and decent service. But the condition of the car was not at all what I would expect from a rental. Bald tires led to having to change a flat, end it was very overdue for service. Felt a bit unsafe driving it around for two weeks.

This camper was perfect for my two grown sons and me! We each had a suitcase and we bought groceries for the trip. There is ample storage for carry-on sized luggage, backpacks and food. The cooler is like a mini-fridge and served us well! Get the extra cooler if you want to travel and camp for an extended period of time without making multiple stops for food. The heater worked great for the chilly nights and the cushions were comfortable. The blankets provided are adequate if you use the heater. Otherwise, opt for the sleeping bags or extra blankets. After getting the keys to your camper, check out the food exchange!!! We walked right past it but wish we'd seen it and taken advantage of it! The selection of vehicles here is the best I found and the customer service is excellent. We had an amazing vacation, due in large part to Northbound. I would rent here again in a heartbeat!

Our camper was clean, well-serviced and fun to drive once we figured out the reverse. Would be nice to have some directions in English! But we loved it and we had a lot of fun. We would have appreciated being able to contact Ice Rental when we were late. I realize that they were busy,but we were concerned that our rental would be given away.

It worked really well for our group of 8.

Iceland one of the most beautiful country . One of the most enjoyable Travel.

Car tires was in bad condition. During the trip I had to visit the service and change all the tires. Before that, one tire had to be replaced. The money was returned, but I lost on the exchange rate. The staff was polite.

I liked the car very much! At first I thought it underpowered (I normally drive a Mercedes E-Class, which may explain it!), but after a day I realised that if you use the gears a lot and accelerate hard, it's quite sporty. The seats were comfortable, and we easily had enough space for our luggage (2 people). The tyres on the car we had were not new and one of them got a puncture and we had to change it far away from any garage, but all went well! The car was clean and well presented at delivery (apart from the wheels + tyres - which looked scrappy). The service from Northbound was personal and excellent : I always received a response to my questions and problems within an hour. My only worry was at the airport : there was no-one there to meet me and ringing the emergency number only produced a recorded message. EVENTUALLY (after an hour of waiting) I was collected. Check in and return at the end of the week were both fine.

The van was great. Easy to drive, very sturdy. A few things would have made it better. Another row of hooks on the opposite side. A seat that reclines a little or a lumbar pillow. A boot brush. And a line to let wet things dry in the van are just ideas. My only real complaint was that our blankets were absolutely horrible. Thank goodness we brought our own.

The pick up and drop off was pretty easy, the car was in great condition, customer service was very friendly and helpful

It was a great car to rent while driving around the island. I also really appreciated the gas mileage and the fact it was diesel.

This little car is a BEAST!! It allowed us to travel to the golden circle and the golden ring! The camping tent on top of the car was an experience, but we felt very safe when we used it to camp. The staff was very helpful and kind.

The car was in excellent shape, clean and fun to drive. The hybrid technology helped with fuel economy and the sport mode was great for passing. I only wished it came with a spare tire, especially with such remote locations.

IT was absolutely pleasure to deal with this company as matter of fact they upgraded our car to suv for no extra charge

The car given was beat all to hell - but it ran perfectly, and we had zero issues. You get what you pay for in this instance - a car that works just fine, but is not very nice cosmetically. All in all - we were very happy with our experience.