400 reviews for GO Car Rental
Verified reviews from our customers that rented a car from GO Car Rental
Outstanding!
Great job by all the team of GO Car Rental: everything went seamless and even beyond our expectations.
First of all, it is a great idea to settle the base outside usual busy locations like airport or city center, and offer a pick-up and drop-off service (which I guess gives you a cost advantage that you are able to transform into lower prices for customers) - well done!
But most importantly, all the GO Car Rental employees whom we dealt with were extremely friendly, efficient and truely customer-oriented.
We have got exactly the car that we had booked, the Subaru XV was almost brand new and it ran smoothly both on main roads several hours long leaps as well as on some pretty steep tracks and even through rivers in Landmannalaugar. When we decided to extend our car rental by another day, GO car easly found a solution for us: first by offering us another car for that extra day with the airport drop option (which we we not aware about initially), and finally finding a way to let us stay with our dear Subaru till the end of our trip. We have had zero incidents or any kind of bad surprises through our 1 week trip, except for one little episode when we realised that we have lost the front license plate (most likely while crossing one of the rivers). That story has been settled in 2 minutes upon our return with a reasonable fee that we paid for the plate.
Two small tips for future improvement:
1) Please mention the airport drop opion on your booking page - this may be very helpful for planning the rental itinerary.
2) Please ask the car dealership to use more solid plastic frames for fixing the license plates: we have learnt from one of your guys that only during that same week 3 plates have been lost because the frames broke, exactly like ours.
We really appreciated the way the GO Car team works - keep it this way!
Dimitri
Dimitri
rented a vehicle
in June 2017
Outstanding!
Northbound worked like a charm for us. very helpful, quick to respond, honest advice, tips and feedback, getting the car and returning it without any hickups, the car (provided by Go rental) worked fine. Unrelated to Northbound there were some minor things that did however not deminish the flawless performance of the car (a "star" in the front screen, a constant warning sign that the start/stop automatic was defect).
We had a fantabulous week in Iceland albeit only one sunny day... will definitely come back ( asap) ;o) and check Northbound again!
Klaus
rented a vehicle
in April 2017
Outstanding!
Could not have been happier with Northbound. We were called shortly after landing by Jan who told us he'd be waiting just outside baggage claim for us. He had a clear sign to see making it easy to find him. After driving us to our car he showed us around, answered some questions about local driving and we took off. Shortly after we left, we noticed the drivers side wiper not working very well. We called him and he said to go back and take our pick from the cars that were left. We found the same car in a different color and left from there. When we landed back in North America, I immediately realized that I left not only a pair of headphones in the center console of the car, but MY CAR KEYS as well! I called Jan (at midnight his time) and he picked up right away and informed me he'd be back at the airport in the morning and he'd look for them. Later that day, he texted me that he had found what I left and shipped them back to me. This is what customer service is about. I can't say enough great things about Northbound or Jan!
Carlos
rented a vehicle
in April 2017
Excellent
The people working at GO Car Rental are very friendly, everything went smoothly and without problems, the customer service was also always around when I needed them and the car was in perfect condition. The only thing that sadly didn't work out was that the car I booked was not available (VW Polo), I got a good replacement instead though (Renault Clio). All in all a great experience, Iceland was wonderful and I'd definitely recommend GO Car Rental in terms of price and service, it's a very young and sympathetic start-up car rental agency.
Adani
rented a vehicle
in April 2017