Reviews for

GO Car Rental in Iceland

Good evening, I would like to point out that the car I picked up was not the KIA SORENTO, but an upgrade of this one: RENAULT TRAFIC. Upgraded at no extra cost and with a final thought. The vehicle was in excellent condition, new and spacious. The customer service is really good: I sent emails to you even before leaving and you always replied to me and in a very quick time. I've never had such fast replies before!!! The car drop off was great and also the shuttle service to and from the airport. Thank you NORTHBOUND, the quality you give to customers is very high!!! Keep up the good work. :)

The company has outdated models regarding damages. Unfortunately, we had a stone chip on the windshield, and apparently, their insurance does not cover it. Additionally, the condition of the vehicle at the time of pickup was already quite used. In other words, the vehicle had dents, the tires only partially had spikes, and one taillight was defective. When returning the vehicle early, no day was credited, which is very unfortunate.

Everything was good. Only the insurance part was very very expensive. We had to pay a huge bill only for the insurance. Go Car Rental informed us that since we had booked the car through northbound, we are liable to pay 65 euros per day for the platinum insurance orelse if we had booked directly though them then we were liable to pay 40 euros per day for the same insurance. We did not like this part but since this was the start of the trip so we had to ignore it. We had to additionally foot the bill of 250 euros only for the insurance. Rest everything was smooth from pick to drop of the vehicle, the procedure & also the condition of the vehicle was good.

Fine car, we ride 3000 km. no problems, 4 people in it and luggage.

I upgraded the car to Toyota RAV4 with Euro 375. The car is pretty good with spacious trunk size although the upgrade fee is a little bit higher than expected. Overall GO Car Rental is OK except the experience when I return the car. I were asked to pay Euro 3500 for the scratch I didn't do. With the proper photo we submitted, it was resolved at end.

The car we rented was fine

We were satisfied with the car. However it was described to suit for 5 luggages on the booking site in the internet, which was actually not quote correct as it could not take 5 large bags but only 5 smaller hand baggage luggages. So it was quite difficult to store all our luggage for 5 persons in the car. The description should be corrected online to help future customers choosing the most suitable car for them.

The pick up was very difficult because the do not accept the VISA Debit Card for the deposit and this was not clear for us in advance - so we had to pay for a very expensive insurance. In fact we had to pay 1.000€ on top, so that we had also rent a car from Europcar! Not really good!!!! Car was ok.

I did not rent this car. I rented a 2024 KIA Sportage 4x4 Hybrid. I was very pleased with the vehicle. My general experience was good. On that particular day our flight was 2.5 hrs late and two others flight landed at the same time. We could not find a "GO" rep with a sign in the airport nor could we find where the shuttle was. I looked in the car rental shuttle parking lot and could not find anyone. I could not even find a Go Car Rentals sign directing us where to go. Finally I asked a random person and they said they thought Go Car Rentals had moved their pick-up place to the other side of the airport. We found them. The building where we picked up the car was very busy due to 3 planes arriving at once. We finally got our car and wifi hotspot which were both very unsatisfactory. We left the lot with our car (Suzuki) because the indicator lights on the dash were lit as if there were problems and in addition the wifi would not give us a signal. I addressed this with the staff and was told all Suzukis do that, that there weren't any problems, it's just the lights. They blamed Suzuki. So we returned and insisted on a different car ( we got a very nice 2024 KIA Sportage 4x4). We left again and again the wifi stopped working. We returned and they gave us a functioning cord. The whole process from time of arrival to getting on the road took about 6 hours. We arrived at our destination in Borgarnes at 9pm, driving straight there. As bad as all of this sounds I really can't blame any of the staff. They were super nice, considerate and did all they could to make a bad situation tolerable. One man's name was NuNu. another I don't remember his name but he was black and had a foreign accent. He had been so busy that he had not eaten breakfast yet. He was not really complaining and so we joked about it. Both gentlemen were extremely polite. The car worked perfectly but upon return it was discovered that we had lost the front license plate (to our surprise). We did hear a knocking sound from somewhere under the right side of the car that got louder but eventually went away. When we found out we had lost the plate we think that's what we heard but could not see when we looked under the car. We were charged 10,000 ISK when the truth was the plate was obviously not screwed on tight enough.

The car was great. Unfortunately we were not picked up at the airport on arrival and had to organize our own transfer. When we raised this with Go, there was neither an explanation nor an apology. I will recommend Northbound without hesitation!