Reviews for

Go Iceland in Iceland

The Duster was a brilliant car, will definitely hire one again when we return to Iceland in the future.

Great vehicle , but what was even better eas a staff member noticed the company I booked with would be closed when I arrived and they helped me find another company and car right away!!

Hello, firstly thank you for your rental we thoroughly got to enjoy Iceland due to the vehicle we rented. you run a very professional service. Upon arrival, we received a prompt shuttle service and at the office we met a lovely lady who aas helpful, kind, and extremely professional we were very grateful for how effortless she made the process, the vehicle itself was of reasonable condition, and was clean enough inside, though could have been cleaner. It was the vehicle we ordered and we were happy with how it preformed. Before returning the vehicle we vacuumed, and washed the inside throughly as there was some sand from your beautiful balck sand beaches and put an air freshener inside. It was a late night (3.00am) return and I had a little difficulty finding the office, when I called the office for help I received a very polite and helpful guidance from an employee to get the appropriate directions. Just as I was about to leave I was approached by a very rude employee who was acusing me of smoking in the vehicle, this upset me greatly as it was a false accusation, I did have used cigarette ends in my pocket, so as not to litter in areas that did not have trash cans so I could understand and accept that perhaps there could have been a smell of cigarettes. I do not accept the attitude of your employee who spoke to me on the issue. I am a very professional person and conduct myself as such. Your employee was extremely rude, almost aggressive in his language and was overly dismissive towards me,speaking to me like I was a child when I politely tried to explain, this interaction very much upset me and I left your office feeling angry and belittled for something that was based on false accusation. The employee who drove the airport shuttle was very nice,polite and friendly and made up for the ignorance of the staff member I delt with in the office. Thank you for a mostly good service, I would not leave this one negative interaction stop me from renting with you again, the customer service received was 10 out of 10 other than this employee, it would be great if this employee could reach the high standard set by his colleagues in the future. Many thanks, Dave from Crosscare

Good Afternoon, The booking process was easy. However, once I got to the car rental company at 2AM my booking appeared in their system as cancelled and they did not have any car for me. As of that, we just end up getting out from there at 4AM. Meaning, it does exist a gap in communication between Northbound and the car companies. Otherwise, everything went well.

Almost everything was perfect, the pickup went fine and the person had a sign in the arival hall. I loved the car a lot, a dacia duster 2020 with 42.000km so it was almost new and it drove perfect. the dropoff was a hell. I rented the car at northbound from a company called go iceland so i was searching for the go iceland company, google maps took me to a whole other company called go car rental iceland. That person send me to another adress where another car company was called Lotus car rental. after i read the whole agreement again i saw that i had to go to a place called Ace rent a car, i had to call them to verify if this was correct. we lost so much time because of this that we didn't had time to put gas in the car so we got a fine + gas cost, i know it says in the agreement that you have to pay that but it wasn't really our fault.

We were a group of four adults, touring the south west, it was a perfect sized vehicle for us. There was an issue with a rear seat belt which unfortunately wasn’t rectified.

It was the perfect solution for us

I am very satisfied with the car I chosen (Dacia Duster Manual). It worked perfectly on Icelandic roads, was very comfortable and in perfect technical condition. The service at Go Iceland is very professional. Before we picked up the car, we received a lot of helpful information about driving on Icelandic roads and safety. I can definitely recommend this company and I will use their services in the future.