Reviews for

Icerental 4x4 in Iceland

Average experience: I waited 30 min at the airport had to call them 3 times ; and the fuel consumption of he car was crazy. Rest was ok.

Everything was as promised. The car was brand new (my voucher said 2013 so I did not mind). The vehicle ran very well, no concerns. I thought I was getting a 4WD vehicle, but my voucher did not say that. I was probably confused by the name of the Company (ICE-Rental 4X4). So nothing wrong with the car. it did everything I asked of it. good vehicle. The tent was adequate, we had some rain and managed to stay dry. Sleeping bags were almost too thin, we brought liners so that helped. We used the cooking stuff just to heat water for coffee/tea and freeze dried meals. It worked. The airport pickup did not go as smoothly as I had hoped. Expecting a guy holding up a sign with my name on it, or at least something that said "Northbound". But nothing. we were standing around looking lost in the Arrivals area for about 20 minutes. in the end I just started asking people there, and got lucky. Overall a good experience.

The general experience was good. On arrival we were met and asked to wait a short while 15-20 mins till the mini bus arrived. We were taken to the compound and office a given the insurance options. We were given brief instructions about the car Suzuki Jimney and checked over for dents etc. The car was very reliable for our 10 day trip for which we covered many km. We thought a 4 w drive would be needed but we only used it twice as a precaution Next time we would go for a more comfortable car eg a Duster We returned the car with 100% full tank although when we collected it was only 90% full . The clutch was very stiff to start with and only got better later in the 10 days On return we were kept waiting in the minibus because there was a change of shift and the night driver left before the day shift appeared - not good when time is tight . We telephoned the office a couple of times over the 10 days and they were very helpful

My experience with Icerental 4x4 was great. Everything was as I expected with our vehicle. We were able to travel on all of the back roads and through streams and mud. The Jimny was great, the vehicle was brand new, ran wonderfully and it was great on petrol. We were given a GPS and a WiFi router to plug in, which came in handy. We relied on Google Maps to navigate the South side of the country. One detail that could be improved on is the tent. It was a little older and had signs of mildew or mold from being damp. When it rained, we did get dripped on. The seam on the top of the tent leaked and the tent soaked up water and ran down the inside of the tent onto the pillows and sleeping bags. We had waterproof bags (thank god). Overall, our time in Iceland driving the Jimny was very pleasant and the vehicle did it's job. The staff were very nice and informative. If they offer you the additional insurance UPGRADE!!! We did, and were glad that we did so. We didn't realize it till the end of our trip but our windshield was chipped and cracked a bit.

Experience was good. Had to wait a bit long when we arrived as there was only one attendant. After travelling for a day and arriving at 0230 at night you don't want to wait that long. Also was not informed that in Iceland you have to drive with lights on all day. We had cars blinking lights at us till we realized this. Car was in good condition however too rusty considering that we bought so expensive insurance.

Everything was perfect. The car was in a good condition. Just to close the car was a New experience- the key system was a kind of confusing

Fair. My biggest complaint is the long wait we experienced after we landed waiting for them to show up. We then had to drive 15 minutes offsite to get the car. There was only one person working when we got there. Fortunately we were first in line to get the rental but the people behind us had to wait. There was also a wait when we dropped the vehicle off. The car itself was clean and fine.

Everything was ok. Service at the beginning a bit expeditious too fast but correct. and at the end very good. And the car was perfect. ( Suzuki Jimmy with roof tent)

We were generally pleased with the rental. The roof top tent was very handy for a quick set-up at night. We traveled into the highlands and a spare blanket would have been nice as the nights were quite cold and the sleeping bags only a summer rated type. The Dacia Duster performed well. I am not sure if you can track our unit but the rear suspension should be checked as the ride was quite bouncy. We also had a flat tire and the mechanic deemed to tire worn beyond repair. It was replaced at no cost to us.

Excellent service and vehicle! I would definitely use Northbound again. I particularly liked the way that F roads were allowed by this service so that we could take whatever adventure we wanted in the wonderful country of Iceland!!

We had a very good experience with my brother in Iceland. We booked a Suzuki Jimny with a roof tent and it was great. The car was very clean, and it permit us to take some soft trails. The roof tent is very confortable.

I liked the cars, had some advanced features like adaptive cruise control and sports mode etc. Fair pricing as well.

First of all at the arrival we got a different car, because the Suzuki Gran Vitara was not available. Anyway it was not bad because we got a Hyundai Tucson. The car had a strong perfume of something used as a sort of spray to clean the car, but after a few minutes we understood that it was meant to cover a very very bad smell that was in the car. Like something was poured out and removed, but the smell was still there. That was a very annoying issue because it is not acceptable to rent a car in this status, most of all when you have to drive long distances. Anyway, the worst thing was the attempt to cover the issue and cheat the customer. We contacted the Nothbound Customer Service (very responsive and kind) but Icerental never tried to get in touch with us. Only positive remark was that we got a refund of 10% at the end. In summary the experience with Icerental 4x4 was bad, they were not at all professional and trustworthy. Alex

The overall experience was pretty perfect! From the booking - to the airport shuttle - to the cars as they were pretty new and in a good condition (we did a 3.500 km journey with a Suzuki Jimny incl. rooftent), i would totally recommend Icerental 4x4 and also northbound, especially their friendly and very quick customer service (keep on the good work, really appreciated!)

We rented a Toyota RAV4 for 11 days with Northbound. All went smoothly for picking up and dropping off the car. The staff's friendly and efficient. The car worked for us very well through all road types. We'd hire a car from Northbound again.

Very good experience with Ford Expedition 4x4 , Icerental and Northbound, fantastic trip in 7 people without any problem ! excellent !

In generally ok we had not problem but the car we rented was old with 230.000 km and fuel gasoline, so we spent a lot money than expected and for what I spent on the rental I expected a better car...

The original rental we were given had done 120000 K, looked older than the car ordered and had to go back as had problem with suspension. That meant it had to go back after had driven to Grindavik. The next car we got had wet seats, appeared to have been through car wash with a window open. We took it and it dried out, but overall felt I would not use the company again.

Our Suzuki was perfect for our family of 4, enough room for all our bags, plenty of room for the kids in the back seat, the car was clean and reliable, especially when went a little bit off road and on the gravel roads. Loved the driving experience in Iceland. Good on gas too...

Pickup of the vehicle went smooth, the staff was friendly and helpful. The car itself was great and very suitable for F-roads and crossing small rivers (like when travelling to Landmannalaugar). The equipment could have been better. The GPS and blankets listed in the vehicle information were missing, and the sleeping bags were not sufficient for the Icelandic weather (according to the label, comfortable around 12 degrees, and 5 degrees as lowest temperature), so we had to buy blankets to stay warm.

I would give it 10 out of 5 stars if I could! This made the trip so special and with their price comparison, it was perfect for us! Thank you so much! We will be back!

Good pick up service and check-in service. The Duster had a lot of scratches and a crack in the bumper that were not documented. We needed to get a busy and distracted person to check it several times. One of the doors was stiff ? Previously damaged and we needed them to check that as well. In the end we took a lot of photos and it was good that we had because when we got back they tried to tell us that we had done the damage. Otherwise the car worked well and it did not matter to us that it was a bit worn out. There was a light on the dashboard. We tried to ring customer service about it but got no answer when we tried ringing (quite a few times) Drop off was a bit chaotic and I’m still not sure about money they took as a security deposit. They just said all OK, so I presume it will be refunded?? Drop off back to airport was good.

My boyfriend & I enjoyed renting our Vitara in Iceland . An SUV is perfect for the terrain here. Picking up the vehicle was seemless! The reps were professional, friendly, & timely. Dropping off our car was easy too, although a busier time of day. We were shuttled within 20 minutes to the airport. Great experience . Thank you

Icerental 4x4 was an easy reservation with a good cancellation policy and overall, great customer service; however, the reason why I give it 4 stars versus 5 is the process when returning the car. It was great they allowed me to return the vehicle to their Reykjavik office instead of their Keflavik office (I was taking a domestic flight out of Reykjavik) but when I went to return the vehicle, there was no agent present at the office. There wasn't any instructions on what to do with the rental. If you can imagine that a customer would be worried to leave a rental car with no one around and no instructions on what to do. I called the office in Keflavik and the agent was very nice, but in the future, it would help if they had some guidance for their customers if that situation were to happen again. Other than that, I had a most positive experience with Icerental 4x4.