Reviews

9
961 total reviews
Excellent
5-Star
77%
4-Star
18%
3-Star
3%
2-Star
2%
1-Star
0%

925 reviews for Lagoon Car Rental

Verified reviews from our customers that rented a car from Lagoon Car Rental

Submitted 09. Oct 2018
Outstanding!
Wonderful experience! Very upfront of pricing and other fees. Will definitely use them in the future!
Mark rented a vehicle in October 2018
Submitted 10. Oct 2018
Good
The car was OK. We rented a 4x4, but we didn't use the 4x4. The people at the office were real nice and professional. The car didn't have the original key, and we had to lock it manually ( I staff offer a WiFi for the inconvenience and this was real nice.) Next time I would prefer to rent a newer model and a bid cleaner inside. Thanks.
Ismael rented a vehicle in October 2018
Submitted 09. Oct 2018
Excellent
Other than the hour late pick up from the airport, everything was great.
Natalie rented a vehicle in October 2018
Submitted 03. May 2019
Outstanding!
Perfect service, very helpful people.
Ján rented a vehicle in September 2018
Submitted 15. Oct 2018
Good
Personal contact with employees was excellent. Especially this time of the year, the Lagoon management should have been monitoring forecast weather road conditions and anticipating snow/ice conditions in northern areas to provide proper car equipment. They did not and caused us delays, additional costs and missed points of interest as a result. We understood changing weather but this should have been better anticipated from at least a customer safety viewpoint. Otherwise we had a good time and the car was great. thanks
Corinne rented a vehicle in September 2018
Submitted 29. Oct 2018
Outstanding!
Very good, they were very friendly and helpful. They made sure we had what we needed, went over the car with us and gave us some tips for driving in Iceland. The airport pick up and drop off is fantastic! Lagoon rentals was a great company to use!
Harriet rented a vehicle in September 2018
Submitted 16. Oct 2018
Good
Excellent service, except that they picked us up 45 min later than agreed at the airport.
Ann-helen rented a vehicle in September 2018
Submitted 06. Oct 2018
Excellent
Great experience with the rental company. Nothing special to add. Car was nice and staff was very helpful
Benny zi qi rented a vehicle in September 2018
Submitted 05. Oct 2018
Outstanding!
We found Northbound very good. We decided on a 4x4 Dacier Duster. If I had the choice again I would of gone for something a bit bigger and comfortable as we drove at least 200 miles a day. Felt the car needed a bit more power too as you will need to over take cars often. One more downside was the sat nav wasn’t great so we used a version we’d downloded for iPhone. By doing this it drained our battery so much the cars USB connector couldn’t recharge at a quick enough rate. Luckily we had a powerbank that covered this. The guys at Northbound were good when asking questions before our arrival and during. Please do take into consideration the extra insurance to take out and weigh that up in the cost of what car your getting. Ask those quatetions with other companies and then you will get an accurate idea of the deal your getting. All round happy with our experience and would advise anyone that Northbound are well worth consideration when hiring a car. As I’ve mentioned the only negatives I have is the model of the vehicle, but that was totally my choice as I’d looked for the cheapest 4x4. Sazuki Vitara Grand might of been better. If you’ve got the cash and like me use to driving bigger more comfortable vehicles go for big Toyota Land Cruiser / Land Rover.
Greg rented a vehicle in September 2018
Submitted 08. Oct 2018
Outstanding!
Excellent services overall.
Ang rented a vehicle in September 2018
Submitted 02. Oct 2018
Outstanding!
Peter rented a vehicle in September 2018
Submitted 22. Oct 2018
Good
It was good until we returned the car with a small dint in the door, which was not caused by us. They wanted to take €3500 from our credit card . This seemed excessive for the damage done. In the end they took €2000 even though they said it would probably be about 800. We were advised that they would find out the cost that day and refund the money. A week later we hadn’t heard anything so we had to contact them they still didn’t know how much it would be. We have now been told that money has been refunded but it did take longer than they advised us, almost 3 weeks.
Peter rented a vehicle in September 2018
Submitted 08. Oct 2018
Outstanding!
Paperworks were fast and clear, the car was in a perfect condition. But tires on the car had little issues - 3 of 4 were significantly more worn than 1 left
Serhii rented a vehicle in September 2018
Submitted 03. Oct 2018
Good
When I got to the airport the person supposed to take me to the rental facilities was no there, so I had to buy a Vodafone chip to call the place. Minutes later somebody picked me up and from thete everything was fine. The car was in good conditions, except for a yellow light lit on the panel wich I was told was not be worried about. And indeed, I had no problems. It was a lot faster to return the car and a van took me right away to the airport. I would rent from you again.
Lucio rented a vehicle in September 2018
Submitted 29. Sep 2018
Good
The one we got was a smooth ride, inside was clean and staff are very friendly :) We had to wait sometime at the airport because we missed the staff who came to pick us up. Overall enjoyed everybit of the trip.
Ahmed rented a vehicle in September 2018
Submitted 03. Oct 2018
Too shaking and noisy. Had a feeling that the maintance of the car aren't the maximum.
Dror rented a vehicle in September 2018
Submitted 29. Sep 2018
Outstanding!
Excellent experience with the staff. Great car.
Douglas rented a vehicle in September 2018
Submitted 01. Oct 2018
Outstanding!
Rented a car for a week long journey around Iceland. The car was in excellent condition. Great experience with the company picking us up from the airport, setting us up with our car, and also bringing us back to the airport at the end of the trip. All of the staff was super friendly and helpful. Plus great price for the rental over any other company I looked at. Would recommend.
Morgan rented a vehicle in September 2018
Submitted 08. Oct 2018
Outstanding!
Got everything as promised and friendly service.
Anders rented a vehicle in September 2018
Submitted 02. Oct 2018
Outstanding!
My experience with Lagoon Rental was very professional. An agent picked us up from the airport to their nearby location and provided us with all the information on both the cars and weather/road conditions we should be aware of. The Subaru Forester took us all around Iceland like a champion and had no problem with the bumpiest of gravel roads.
Joshua rented a vehicle in September 2018
Submitted 29. Sep 2018
Excellent
Excellent experience.
Morgan rented a vehicle in September 2018
Submitted 01. Oct 2018
Outstanding!
Lukáš rented a vehicle in September 2018
Submitted 06. Oct 2018
Outstanding!
We had a little trouble finding our shuttle driver at the airport since we came in late and had some issues with luggage before making it to the meet site at the arrival hall. The Lagoon driver had waited for us and claimed she tried to call us but of course my phone was not in service once I reached Iceland. Communication through email is my biggest suggestion. We ended up waiting around unsure of what to do until an additional Lagoon driver returned to the airport to pickup more clients and we were able to get our ride then. Other than that the experience was good. The rental place is available 24/7 for a prompt lift to and from the airport, everything was very well explained and I could not have imagined seeing Iceland another way.
Heather rented a vehicle in September 2018
Submitted 26. Sep 2018
Good
Everything was great, apart from the fact that when we came to pick up the car it turned out that I specifically needed a Credit card to complete the operation, even though I have rented cars all over the world with just a normal card. Because of that I was forced to include an expensive additional insurance which I did not want. Please fix this.
Preslav rented a vehicle in September 2018
Submitted 28. Sep 2018
Excellent
Pickup was very smooth. We actually got an upgrade to our car, so ended up with a 4 wheel drive. The only slight negative was that we had to wait a while for the shuttle back to the airport because there was a large group of people returning cars at the same time. The employees were fantastic, and very responsive to our questions and needs. I would definitely rent from Northbound again.
David rented a vehicle in September 2018

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