Reviews for

Lava Car Rental in Iceland

Pick up and Drop off when very smoothly, agents were welcoming and friendly. There was a bit of confusion over where to meet the shuttle at the airport. Written directions to the shuttle location would have been preferred rather than finding the video and trying to watch it and navigate the airport. Camper was easy to operate and came with everything we needed for our adventure. The condensation in the back was a bit of an issue, would have been nice if one of the back windows opened. But otherwise no complaints, we had a fantastic trip around the ring road.

Car was very loud inside. Thumbing Noise. We were worried. LAVA Car did not answer calls and Emails for 3 days. Finally we called the number of Airport Arrival and were connected to the office. AD BLUE was also Not filled up. Alarmsign. Only After this Information LAVA Car kept constantly asking whether we did fill up AD Blue. Not easy in the Mountains with only Self Service. The remote expert Evaluation of the noise was to check unfixed seats or the extra tyre. No. Fine. Still loud thumbing Noise. Bringing back the car we were told, we should have read the Information about refilling AD Blue in a small leflet. Mentioning the Bad Communication (3 days silence) LAVA car apologized and refunded the extra driver 12.000 ISK.

Service was good. From pick up at AirPort till drop off. Your driver in pick up is a very nice person. The car was perfect for our way of travelling.

We get KIA Sorento

Everything’s was really good, the only feedback would be that as you are an intermediate, when we arrived for pick up at lava rental car, they make us feel that it was a mistake to select you instead of doing it directly with them, not with exact words, just the impression, in the moment we arrived, they make us clear that as we didn’t reserve directly with them, we are not fully protected (types of insurance), we read and try to understand everything, and seems that everything was the same, it’s just the way the manage it.

The car rental overall was a great value and experience. My only concern was the shuttle service. The shuttle was a small van and required several trips before the driver was able to fit us in, so they could use more drivers or a larger van. Also, for an American accustomed to a more central and universal airport rental experience (one shuttle to a car rental area or a single on site car rental area), the pick up point was somewhat confusing. The Iceland airport has a Rental Car Shuttle which Lava does not use. While I applaud Lava for trying to make this a painless experience at the airport (email and video instructions), they could make note that there are three potential airport exits to catch the van, which are not clearly marked at the airport. It would be useful to also note not to follow the "Rental Car Shuttle" area or signage in the airport, as Lava does not use this service. I would suggest updating instructions to note that the pickup point is outside the doors directly in front of the Iceland Air Checkin area.

Although we havent received the car we booked (Suzuki S-Cross instead of Suziki Vitara) the car was comfortable and the sercive smooth.