Reviews for
Wild Campers in Iceland

89 Reviews
8.44

Reviews

8.44
89 total reviews
Good
5-Star
39%
4-Star
26%
3-Star
18%
2-Star
10%
1-Star
6%

87 reviews for Wild Campers

Verified reviews from our customers that rented a car from Wild Campers

Submitted 23. Aug 2022
Good
To whom it may concern: Thank you for giving us the opportunity to give you our feedback on the car rental. We will be honest, we noticed that the basic equipment of other providers cars is of higher quality and provides more. For such a long trip, coming from far away and the conditions of the country’s needs, in relation to traveling long distances, it is indispensable to have good, high quality basic needed equipment which was very poorly given by your company. For the big amount of money paid , we expected more. We were extremely annoyed and dissatisfied by the way things developed when we took over the car at the beginning of the trip, and what in our opinion is a "no go" is the amount of the deposit which was not communicated to us in advanced in any form, just a couple of lines in the email saying: “The supplier withholds the self-risk amount from the credit card” does not give exact information, seems like tricking customers and it is not fair in any way. A good service company does not trick potential follow up customers like that. Since our credit card does not cover high amounts as the deposit of 3500€ and we couldn’t leave the deposit with the EC card, they said it was also not allowed, we were suddenly faced with the problem of having to take out a 600€ expensive insurance, which we did not want and needed because in the end, the car was returned in perfect conditions. Other than that we were satisfied with the pick up and drop off service at the airport which was punctual plus accordingly to the hours and the fast receiving/delivery of the car, which we thought was excellent. Also the car itself was in perfect conditions and very reliable, we were happy that all in all the car did it’s job! So, thankful for that.
Edna rented a vehicle in July 2022
Submitted 06. Aug 2022
Good
Since we booked a little late, we didn't have many options for 6 people. This motorhome did allow us to make the trip work in one vehicle, but a few things would have made it better: an AUX-to-USB adapter for music, electrical outlets that worked, and seat cushions that wouldn't move. I wouldn't recommend this vehicle as a first choice for anyone looking to travel around Iceland, but it did get the job done in a safe way.
Tiffany rented a vehicle in July 2022
Submitted 01. Aug 2022
Outstanding!
The car was just what we needed and did a good job during the two weeks we traveled around. Especially the nice lady who arranged the pick up and now left the company gave us a very good impression
Ralph rented a vehicle in July 2022
Submitted 23. Aug 2022
Fine
I loved my little campervan! However, my experience with pickup was not great. The employee who helped me appeared to wish she were anywhere else. She did not tell me anything about the vehicle other than how the overnight heating system worked (which I appreciated), she took photos without me present so I had no way of knowing what she documented, had me sign quickly without really explaining what I was signing, and then she gave me the keys. I didn't realize until the second day when I looked in the manual that the vehicle didn't have cruise control. When driving all around the country for two weeks, I would definitely have preferred to have cruise control, and don't remember seeing that option when I was comparing the campervans on the website, so I assumed they all came with it standard. I could never figure out how to exit the back of the vehicle when inside, so I had to climb over the seats to get out of the car, and if I needed to figure out anything else, I had to read the manual. In regards to the provided dishes, etc, it was also surprising that there were no utensils provided. There were a few plates, bowls, pans, and cups, but no utensils? There was only one chopping knife included. In general, the campervan worked and drove very well and I had no issues with needing assistance during my two-week trip. I understand that it was high season and therefore the prices are higher, but it was very expensive and I would have appreciated better customer service as I set out to drive an unfamiliar vehicle in an unfamiliar country.
Caroline rented a vehicle in July 2022
Submitted 30. Jul 2022
Very Good
The car was a little old, and gave us a few disconcerting warning lights (oil, service engine light), but it was very comfortable and didn't give us any problems. We thoroughly enjoyed our trip, and camper significantly added to that enjoyment!
Jon rented a vehicle in July 2022
Submitted 22. Jul 2022
Good
We originally booked the 2015 Peugeot because its a newer car with more space in the back and a table where you could sit at. But when we arived this car wasn't available and we got a 2013 Ford transit which was smaler in the back and older than the Peugot. On the Website, no Car was older than 2015 when we were looking. We were said it was more comfortable because it had a sink with running water but with no table to sit at and a smaller sleeping space. We saw this car on the website when we were booking and decided against it because of this reasons. The running water wasnt needed because wild camping is forbidden and every camping place we've been had that. While driving through rain we realised the windshield whipers in the front (the back shield didnt had any) were eather old or just bad qualitity because it left the windshield stained and while heavier rain it didnt whiped the rain off and we had a bad view. Cleaning the windshield didnt realy work too because it didnt wiped the dirt completely off and left it stained. The heatingsystem sometimes worked and sometimes didnt start in the first place. Later at night it always turned off and it got realy cold. The driving itself was fine except you had to start to drive backwards or forwards through a hole in the street or the street was gradient. Mostly on gravel roads or gravel parkingspaces. In this case the car had a hard time starting. The fuel discount card it said on the website we didnt got. Maybe we would have had to book it extra. Our journey was afterall wonderful and we drove around the island without bigger problems but we wouldn't choose this car if we would be able to choose, especially not for around 1.300€. The pick up and drop off went fine and on time and we were glad we didn't had to organize this ourself, but the car in comparison with the price was disappointing.
Alina rented a vehicle in July 2022
Submitted 18. Jul 2022
Fine
Trouble from day one. We got a replacement camper after 4 days, This new camper had also several faults and mal functions.
Thor olav rented a vehicle in July 2022
Submitted 18. Jul 2022
Fine
City Car tried to give us a 2001 VW Van that was a piece of crap Said our agreement said, 2016 Ford Camper or Similar" and they were claiming the 2001 VW Camper was similar. It wasn't and the 2016 Ford Camper was sitting there on the lot. Tooks us an extra 3 hrs to get this corrected
Jason rented a vehicle in July 2022
Submitted 14. Jul 2022
Fantastic!
Motorhome was quite old, and mamy tiny things were anoying. But most of all I ordered "Gas bottle", and gad no idea, that IT my be empty. IT was not completely empty, but after 2 data I have to search for full one. Moreover, only gas bottles on N1 stations fit to the system provided im motorhome. Two gas stations on my way ran out of full bottles do I had to search for full one more than 100 km. I bought 10kg bottle, whereas 5kg would be enough (we travelled im 5 pers. and cookies whole meals on it). You van make a tip for next customers to buy 5kg bottle for a 10 day journey. Regards Krzysztof Braun
Krzysztof rented a vehicle in July 2022
Submitted 10. Jul 2022
Fantastic!
Helllo, Camper was, due to not working tap, exchange for Mercedes Vito. I would prefer bigger camper, but was this one also OK. Would advise following: -a brum for keeping cleanless, -accessories in good condition (our table was without 2 legs, so it was usseles), -spare light bulbs in car, -one bigger pan, -gas cooker (not this small camping burner- for safe cooking inside in case of windy weather), -smaller container for dirty plates and accessories, -12V heating tap for cleaning the dish inside the Van in case of bad weather, Good points: -customers support was OK, -WI-FI was working great, Over all was the experience very good, your land is very beautifu. Thank you for help and assistance when needed. Sincerely Klemen Rotar
Klemen rented a vehicle in June 2022
Submitted 05. Jul 2022
Excellent
Had a fantastic time on our 1 week road trip in Iceland, 2600 kms and enjoyed them all. Campervan was great and best of all economical as well as reliable. Great to have the extra size we upgraded to with the table and seat bench as Aussies in the cold were not so good and eating inside was great. Note- add a small frying pan to the kit - just a small pot is restrictive to cooking. just be careful the bedding is adequate - we paid for sleeping kits and they were there but luckily when Mel spotted how thin they were your customer service lady agreed they were pretty thin little rug so she got us a couple thick, bigger duvets to throw in as well and thankfully saved us as we were dead cold in the 2c days we started off in and the nights we needed everything we had. The ones included would have been useless We loved it and had a fantastic experience in Iceland which we all know is hard to get there and harsh economic for travellers so your services were right on the mark for vehicle to value ratio. thanks again Paul & Mel
Paul rented a vehicle in June 2022
Submitted 02. Jul 2022
Outstanding!
The company was fabulous…professional, super helpful, cheerful. They went above and beyond. We were going to rent a car and stay in hotels, but this was way better!! The cost of the camper was about the same as a car, so we used hotel money for more adventures. It was cosy and warm. (We rented one with a heater. )
Catherine rented a vehicle in June 2022
Submitted 04. Jul 2022
The worst experience of my long life. The agent at the airport picks up too many different companies and holds her hand over VildCampers, therefore an extra time at the airport before she came again to pick up at the next flight and holds her hand only halfway over VildCampers. Although the original agreement with Northbound WLD-8426495 is that the office will receive the remaining payment in cash for the agreed 795, - euros, the office lady refuses to receive cash. Only if I buy extra services with the final sum of 1,180 euros. A difference of 385, - euros which should have been spent on the holiday with the grandchild in Iceland. The car is more possessed than clean, but I have not counted on luxury for the agreed WLD-8426495 795, - euro. The pig line of 385, - euros I want to smear with capital letters for Trustpilot m.m.
Olga rented a vehicle in June 2022
Submitted 01. Jul 2022
I didn't have a good experience with Wild campers. They provided bad campers which lacked basic facilities for campers. Writing an email to them was vain, just to know how bad they care for people's lives in campers. Campers are supposed to help you sleep and cook in it, but if they lack that facility, I think it's bad, when asked about why they provided bad quality service. The reply from the customer care service was they cannot provide new pan for cooking ( I got worned out pan which cannot be used for cooking with teflon coating worned out) and no screen to separate sleeping area from driving area (their reply was to use wind screen protector to make partition, I mean how would you do that ?). In the end, it just feels bad that a country known for tourism is treating the customer badly. Campervan booking from Northbound was good, and helped a lot.
Senthil rented a vehicle in June 2022
Submitted 25. Jun 2022
Our experience was bad.
Sabrina rented a vehicle in June 2022
Submitted 19. Jun 2022
Heater doesn’t worked properly and no curtains. They give us blankets but no pillows.
Santiago rented a vehicle in June 2022
Submitted 19. Jun 2022
Excellent
The car itself was in a great condition. Tires were really used to my taste, especially given icelandic weather. Please pay more attention to switching them for new ones, it could lead to some dangerous situations.
Daniil rented a vehicle in June 2022
Submitted 16. Jun 2022
Great
I was completely satisfied with the car. For a trip for two, or like me alone, the car is perfect. Only if you plan to go to remote corners of Iceland, it is better to think about all-wheel drive option.
Iulian rented a vehicle in June 2022
Submitted 12. Jun 2022
Good
The car was great we loved it. The main problem was the fact that a € 3700 deposit was required, which almost exceeds the cost of the car. My credit car was not allowing me to withdraw this amount and we had to go for the premium option, which costs 55€ extra per day and does not require any deposit. This is kind of a trick to make you pay more. The rest was ok
Federica rented a vehicle in June 2022
Submitted 12. Jun 2022
Excellent
The Dacia Docker worked very well for us on our trip! The only thing that could have been added to the camper set up would be some curtains for light and insulation.
Saskia rented a vehicle in June 2022
Submitted 06. Jun 2022
Good
Horrible experience with an employee of Wild Campers during the pickup. The rest was all right.
Benjamin rented a vehicle in May 2022
Submitted 30. May 2022
Good
I had some problems at the beginning with the car that, thanks to the great help of Paulina, I was able to solve, and she made sure that everything was fine.
Alain rented a vehicle in May 2022
Submitted 04. Oct 2021
Good
Overall I'm satisfied but there were 2 points not to my liking : 1. The onboarding process ( getting the car ) was being rushed and very chaotic, no clear information on the process and you are sent off rather fast. When spending hundreds of euro's, I expect some patience and good customer care. Returning the car was also unclear ( I waited for 15 minutes while appearently it was all ok and i could go ). 2. The car was good and clean and complete but it would have been nice to get some info sheet so you know how to operate the overnight heater or where to find a spare tyre, just a small leaflet would be great. Wildcampers delivered a good service but they need to improve on overall customer service.
Sylvester rented a vehicle in September 2021
Submitted 24. Sep 2021
Hi, in general everything was ok with the campervan itself. But at the pickupstation at Nordic Car Rental I had a very unpleasant surprise as they told me the deposit for the car would be 2700€ instead of the 800€ you told me. I couldn‘t pay it due to the limit of my credit card, so I had to book the platinum package which was a additional cost of about 400€. So if you‘re willing to work with rental companies in Iceland you should make sure the conditions are clear and the communication isn‘t misleading. I am still a student and saved money for a long time to go on this trip. This could have been much better.. Best regards Felix Steidle
Felix rented a vehicle in September 2021
Submitted 20. Sep 2021
Wild campers is a rip off car rental agency! I would never ever rent a car in this agency again. In their voucher it was stated that the payment can be done either with credit card or debit card and that the cash is also accepted. When I came to pick up a car they said that I can pay with debit card, but I need a credit card as insurance any way. There were two other costumers at the office at that time with the same problem. Their response was, that possesion of a credit card is stated in their policy which is correct, but the fact that they specificaly write the (bolded) statement that the payment can be done with debit card is extremely missleading. Well, because I wasn t able to rent a car without credit card, they "force" me to buy some useless platinuim insurance which cost 50€ per day. So the car didn t cost me 540€, it cost me 800€. Other costumers had similar bad experience. The staff is rude and useless. They don t pick up their phones and don t answer their e mails. Their sleeping kit which cost 40€ per person is a disaster and a complete rip off. It is not consisted out off normal blanket with cover but a very thin cheap (it was free version from qatar airlines) blanket without cover. If we wouldn t have overnight heater we wouldn t be able to spleep in a camper. The car by it self wasn t so bad, except the roof whick was leaking water during rain. I advise you, to stop cooperating with wild campers or force them to changer their policy or at least check your supliers before cooperating with them. It was a very bad experience for us and companies like that gives a bitter taste to otherwise beautiful country. Regards
Aljaž rented a vehicle in September 2021

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