Reviews for

Wild Campers in Iceland

The van is a good size to sleep comfortable and the heating for the nights is perfect. It’s a pity that when we picked up the van they forgot to give us the linen,fortunately we had our sleeping bags. I had to ask for the cutelry,they were included in the price. The van was very dirty with some sauce in the car pockets,so we had to stop and clean the van. When we brought the van back they asked me where the linen that they gave us was,I told the man that nobody gave me any linen and I had to ask for the cutelry. He said that the boy that gave me the van was 18 years old and he was a student,and that humans can make mistakes. I don’t think it’s a good answer.

My friend and I picked up the van on the 27th at around 10:30 and left the office at around 12 o'clock. The extra pack of insurance was very well explained which made me and my friend consider it and so we bought it. We requested an upgrade for a Mercedes but unfortunately it was not available. When we got to the van that we were given, we were very disappointed and very worried about our comfort (since we were staying with it for 10 days). The employer who took us to the van had no knowledge of how anything works, not being able to explain anything. As we were eager to start our trip, my friend and I concluded that we would be able to figure it out on our own. The first night, when we checked into our camping place, we noticed that there was no way we could block the windows in order to have some privacy. There was only a piece of fabric that we had to tuck in some place. The box with the basic tools for cooking was not in condition: the pots and pans were not adequate, there were no lids, the pots were too big for the camping sized heater and it would constantly fall off. Later in the evening we found out that the heating system would start as normal, but after an hour or two would simply shut down and not turn on again. I called the office on the 28th where I explained the heating system situation. They told me that where I was located had no mechanics available, only in Hoff. So I said that as soon as we arrived there we would call. We arrived very late, so we knew it would make no sense to call. On the 29th, in the morning, we called the office and after an hour the mechanic, called Svenn, arrived and the first thing he said when he saw the van was that he saw the van a couple of days ago and that it needed replacement. He did say that the problem could be resolved temporarily by keeping the gas tank above the "half tank"full. I also took the opportunity to complain about the side door because it wasn't closing properly and the wind was coming through. After that, we left Hoff. We did as we were told and only turned the heating on with a full tank of gas. It worked but only for half of the night. The next night we tried again and the same thing happened (again with the tank always full). We called the office in the morning from Hgalteyri explaining the situation and that we would like to see a mechanic about the heating system, as the nights were really cold and uncomfortable. We did not get any answer. Nobody contacted us. Like we had explained in the office on the first day, we had limited time in Iceland and wanted to make the most of our time there. During the day everything went fine, but in the evenings it was unpleasant and not enjoyable at all because of the cold. We arrived at the office on the 5th of september where we explained the situation. My friend and I were very disappointed with the service provided and the lack of attention given to the problem. Again I would like to express my discomfort and the lack of quality of the van, given the price paid. In total we paid 1844,80 € for 9 nights, making it 205 € per day. At this price we expected more confort, especially at night. I would like to know, given the fact that it was in your knowledge that this van was not in conditions, and that we were fully insured, why we did not get a substitute car. I request some kind of compensation for the very bad and cold nights we had during our stay. Again I would like to give some attention to the equipment in the van. A broom, cloths to clean the van and proper pots and pans are very important and necessary when renting a van. Working curtains are a must.

The motorhome served it's purpose, but it was just "OK". The emergency break on the motorhome did not work at all, which was dangerous when parking in a couple of tourist areas. The grey water drain constantly leaked no matter how we turned/tightened it. We paid for linen for 4 people. We got 4 pillows, 4 blankets, 4 bottom sheets. When we returned it we were told there should have been pillow cases and duvet covers...that would have been nice. None of the latches on the above cupboards worked, and only half of the curtains were there. So like I said, it served it's purpose, got us where we needed, and didn't break down...but the motorhome we had definitely was showing a lot of wear for the money..

the worst rental experience of my life with wild campers. The vehicle was almost out of service: completely damaged, no additional thermal isolation, the gaz heater did'not work, the tires were dead, we had to come back during the stay to have them changed. This led to perturbate our stay a lot, but we received no refund so far. Also the emplyee at the reception was arrogant and impolite.. Only one employee when we had troubles was correct.. So in summary they provide bad value for money, but more important the vehicle was really dangerous to drive... So our advice: NEVER rent there if you want a nice and safe trip in Iceland. Talking to the other campers, there are rental companies like happy campers or ku ku campers which look much more serious and reliable.

A notre arrivée, la personne à qui nous avons eu a faire s'est montré très désagréable et a insisté pour nous faire prendre une assurance très onéreuse car il a déclaré que ma carte n'était pas valide pour le dépot de garantie alors que je l'ai utilisé de nombreuses fois dans beaucoup de pays sans problème. Heureusement que ma femme a une carte PREMIER qu'il n'a pas pu contester. Après des explications très sommaires sur l'utilisation du van, nous avons pris la route. Le lendemain, nous avons retrouvé le pneu arrière gauche complètement dégonflé. Avec l'aide d'un résident du camping, nous avons réussi à mettre la roue de secours (les écrous étaient rouillés et bloqués. Le garagiste qui nous a changé les pneus nous a dit que c'était scandaleux de louer un véhicule dans cet état et qu'ils auraient pu éclater sur la route a tout moment. D'autre part, le système WIFI mobile qui était prévu n'était pas dans le van, nous n'avons donc pas pû utiliser l'ordinateur que nous avions amené. D'autre part, les portes latérale et arrière ne pouvaient pas se fermer de l'intérieur, ce qui nous a obligé toutes les nuits à nous faufiler par les portières avant. Heureusement, aucun problème mécanique n'est venu s'ajouter à cela malgré nos craintes. Le retour s'est par contre bien passé, la personne qui s'en est chargé ne nous a toutefois pas adressé la moindre excuse pour ces dérangements.

When we arrived for our 8:00am vehicle pick-up, our vehicle was not yet ready, and there was no alternative option available. We ended up waiting for about 4 hours and leaving at 12:00pm which meant we almost missed our scheduled whale watching tour in Reykjavik. The website reservation said that the vehicle included “pillow and linens” but at pick-up, we were told that the sleeping kit was not included. We managed to convince the staff to give us sleeping bags for “free” but there were no pillows. Other than that, the vehicle itself was great and had an electric heater which we used at night while we slept. Consider purchasing through Wild Campers or Kuku Campers directly since Northbound seems to be a 3rd party site.

It was a good experience, the car worked 100 % through the whole journey and we had great service at the pickup point.

We did not receive a Mercedes Vito in the end but a Renault Master. It was a bit unexpected but still a nice campervan with a lot of space inside.

It was a bit tight and it didn't fit both our 20 kilo suitcases. But nonetheless it was a very enjoyable trip.