Reviews for

Lagoon Car Rental in Iceland

I had a great experience renting a 2017 Hyundai Tucson with Lagoon. The car was practically brand new and fit our group of 4 adults plus luggage easily. It was nice having a 4wd vehicle on some of the roads, particularly in the Westfjords region. Pick up and drop off went smoothly. Northbound quickly responded and fixed my booking when I realized I had entered the wrong times for pick up and drop off, and I was able to confirm directly with Lagoon that they had received an updated booking from Northbound. Great experience all around with both Northbound and Lagoon!

Everything was fine, without any problem.

General experience was really good. On pick up day there was no sign of them so I called and they got back to me and said they'd be half an hour late - they had to go and pick up a different camper as ours had been returned damaged, they gave us free gravel protection for the inconvenience of having to wait an hour in the end for them to appear - all good! On returning it, again no sign of anyone so I had to call and then wait for them to appear to pick up - no problems. Only bad part of the rental seems to be their inability to be where they are meant to be on time, all else was perfect and easy.

It was a really good experience. Everything in the car was working properly. Customer Service was really good too. I like how we are also able to rent a portable wifi device, which helped us a lot with our navigation.

The VW Caddy Camper from Lagoon Rental was just perfect. The staff is very friendly and everything was very well organized.

Excellent

Good.

Young staff who are not hugely enthusiastic, but very quickly and helpfully modified our pick up time when we arrived earlier than expected. Car was in good condition and was a delight to drive through the occasionally difficult Westfjords. I would happily choose Lagoon again.

Rules and policies were clearly outlined and the rental pro was was quick and easy. Our car was clean, spacious and very fuel efficient. Will definitely be using lagoon when we return to Iceland!

Car was extremely dirty when we got it. The cup holders had dirt stuck to it. The person who assisted us with the documents when we arrived needs training. He did not explain a thing to us. We had to figure everything out ourselves. Car was great. Service needs a lot of work.

The VW Golf Car I rented from Lagoon Car Rental was practically new with only ~ 6,000 km on the car. I drove the car for two weeks on HW No. 1 (the circle) around Iceland with no problems what so ever. Great car.

Satisfactory n

Service is fast, responsive, and convenient. We will definitely use this company again. Every time when I have a question via email, I get responses within half an hour. Friendly staff! Saves me time for picking up the car at airport. Very impressed with this company.

We didn't get the Hyundai we were expecting. Instead we got a Kia. I didn't like it much. It had little power on the infrequent hills we encountered and the fuel economy, for a car of its size, was terrible. Also, on a couple of windy days, the car felt quite unstable and buffeted a lot by the wind - we felt unsafe in this car. I would have much preferred the Hyundai. Apparently Lagoon had some issues and the Hyundai hadn't been cleaned in time. Having said that, Lagoon sent someone to our hotel to pick us up which was very helpful.

Great just missing a sponge in the cooking tools and a blue disk for parking. Check out time was too long, especially if you re short on timing with the airplane. Pickup and drop off service was great. Car and all the equipment was great, very low gas consumption.

Our experience was good with Lagoon Car Rental. They were very friendly and helpful. The Duster Diesel held five of us with our luggage in the back. Checking in and out was simple and they gave us a free ride to the airport. Make sure you top off the gas before you get to close to the Car Rental because the gas stations are not right there. Leave extra time to go through the boarding process at the airport since the airport facilities have already been outgrown by the increase demand from tourism. I would use Lagoon Car Rental again.

Mostly good. We were originally given a vehicle that required us to go to a service centre because it was very low on oil. The car also showed a number of alerts indicating service was required. After dealing with those issues the new vehicle was excellent. The Lagoon people were excellent.

Hi. In general our trip by your car was amazing. I would only ask you to provide more information regarding driving in Iceland for not experienced drivers as I am. It would be very helpful to listen before booking. In that case I could choose "gravel protection" option for example. Thank you for everything.

The car I rented was not available so I was upgraded to Dacia Duster at no extra charge. This SUV was awesome for driving and my needs as there was 4 of us. Pick up was quick and getting my vehicle was hassle free and pleasant also quite informative. I was nervous about getting a windshield chip as they are extra insurance $ and bugs can be the size of birds lol. Overall my experience with your car rental was a great welcome to my Icelandic adventure. Thank You Paul

We were actually given an upgrade to a "Duster". WThe car went well, wad comfortable and reliable.

We had a brand new Caddy Camper and everything worked out really well. We also wanted some extra chairs, which was also no Problem for Logoon Car to organize. Really good communication und nice staff!

We were allocated a Kia Rio car which was wonderful, a 2016 -2 wheel drive model, easy to drive, six gears so fuel efficient, a screen display when reversing, heated seats (lovely on a cold wet morning) and even a heated steering wheel which was very nice in May. Lagoon were wonderful. They met us within 5 minutes of exiting the terminal at KEF and took us to their depot to sort the papers and there was no pressure at all to try and increase the various insurance extras. We dropped the car off the previous night to what we had intended and they drove us and our assorted boots, bags and baggage to the hotel without any fuss. I would certainly recommend and use them again. Please also thank them for the free maps.

It was amazing: the service, the car, the information, everything was perfect!!

In general fine with some limitations: By pickup they did not know what flight we come with and how many persons, at least the driver who was supposed to pick us up. We had to wait 40 min to be be picked up from the airport, they were not prepared for so many arrivals. In spite of confirmation per e-mail, they did not change the car return date. Our camping kit did not contain any pots or pans  so we had to ask them to deliver it on the way. One car did not have functioning water pump and the cable for electricity connection was missing

Very good, we were picked up at the airport and dropped back off well. The vehicle was a good size for 7 people and for camping gear very happy with the Rental Company. Renault traffic was great, east to drive, clean and comfortable.