Reviews for

Northern Lights Car Rental in Iceland

Worst experience I’ve ever had. Finding your shuttle driver was difficult. She was angry with all passengers. The agent pointed out MANY things that were wrong with the car when he gave it to us - multiple warning lights stayed on, dents, torn seats. We had to work on the driver’s door before we could get it to lock because the lock was falling off. The clutch is failing. I brought it back a day early but was refused a refund. NEVER again!

The car was in good condition for our 3 week rental. It handled all the F Roads and unpaved roads well. A spare tire was in the car, with a jack and a safety/medical kit. Check-in and check-out were quick and efficient. They did not try to claim damages to the vehicle that I did not cause, like some other car rental companies. Thankfully, they did not try to upsell mThe car was in good condition for our 3 week rental. It handled all of the F Roads and other unpaved roads. A spare tire e insurance that I did not want. My only critcism is that they could have done a better job cleaning the windshield (inside and outside) before the rental. Overall, I was very happy with the service and would recommend them.

Fantastic service, I got the vehicle I needed with tent for F roads. Everything worked as expected. Thanks

I had a wonderful rental experience with Northern Lights - the car was exactly what I'd requested (being familiar with Subarus), and was in excellent shape. Airport pickup and drop off was on time, and beautifully coordinated. Most of all, I admired the staff's ability to provide a very personalized booking and rental experience. I'll happily rent from them again, during future visits to Iceland.

Lacking some acceleration, but overall it was great.

The online booking went easy, perhaps some more detail photos of the car/tent. We booked at northbound.is but later two other companies took over the reservation which is a bit confusing. Questions are answered quickly and clearly by customer service. The pickup service and arrival was good. During our trip, the car has performed great. Although the tent was not weatherproof and our mattress and sleeping bags got wet.

The car was a bit rundown, the gearbox was hard to operate, the engine made a strange noise sometimes, but it did the job. The fan on the top of the roof tent was leaking in rain somewhat when the car was going. We could see that probably an earlier customer covered it by tape, but it did not help. We also tried, with limited success. Disregarding these issues we enjoyed our time in Iceland with the car. The customer support was excellent.

Pickup from the airport was slightly chaotic. There was one gentleman running the shuttle back and forth from the airport and could only fit 8 people. My husband and I had to split up, one stay behind and one go for pickup. Not a huge deal but overall the checkin experience took a much longer time than we allotted for. On our second to last day, our car began to give us mechanical issues. They were unable to help us that evening but luckily our car was still drivable so we were still able to venture out and see things. They were willing to exchange our rental for us to have for our last day and were extremely accommodating. Could not say better things about the in-person customer support. Everyone we interacted with was kind. If I had to select one thing to improve upon, it would be the pillows for the roof top tent. Mine had mold on it and I’m highly allergic to mold. Thankfully I had packed a decent travel pillow for the flight. Overall, we would use this company again though!