Reviews for

Northern Lights Car Rental in Iceland

The online booking went easy, perhaps some more detail photos of the car/tent. We booked at northbound.is but later two other companies took over the reservation which is a bit confusing. Questions are answered quickly and clearly by customer service. The pickup service and arrival was good. During our trip, the car has performed great. Although the tent was not weatherproof and our mattress and sleeping bags got wet.

The car was a bit rundown, the gearbox was hard to operate, the engine made a strange noise sometimes, but it did the job. The fan on the top of the roof tent was leaking in rain somewhat when the car was going. We could see that probably an earlier customer covered it by tape, but it did not help. We also tried, with limited success. Disregarding these issues we enjoyed our time in Iceland with the car. The customer support was excellent.

Pickup from the airport was slightly chaotic. There was one gentleman running the shuttle back and forth from the airport and could only fit 8 people. My husband and I had to split up, one stay behind and one go for pickup. Not a huge deal but overall the checkin experience took a much longer time than we allotted for. On our second to last day, our car began to give us mechanical issues. They were unable to help us that evening but luckily our car was still drivable so we were still able to venture out and see things. They were willing to exchange our rental for us to have for our last day and were extremely accommodating. Could not say better things about the in-person customer support. Everyone we interacted with was kind. If I had to select one thing to improve upon, it would be the pillows for the roof top tent. Mine had mold on it and I’m highly allergic to mold. Thankfully I had packed a decent travel pillow for the flight. Overall, we would use this company again though!

véhicule moyen dans l'ensemble

Absolutely satisfying! Thanks to Northern Lights Car Rental we had an awesome and flexibel stay in Iceland as well as a mind-blowing impression of the country. We would recommend NLCR without any hesitation.

Everything was fine until the staff failed to mention that a small 5mm diameter dent on the car would get you charged the full deductible amount which is extortionate. I fully expect to have to pay something but the full deductible is a ridiculous amount for such a small area of damage. And they tried to tell me the cost would have been even more except that we had upgraded insurance which is even more ridiculous! After contesting the cost issue, I was only then informed that I can email in a few days to find out if the cost of repair is less that they will arrange a refund but that they wouldn't contact me automatically to arrange this which is akin to thievery as far as I am concerned. Either the service department is lying about the amount of time/effort that will go into repairing the vehicle or they are deliberately inflating prices in order to get more money. Would not hire from this company again. I would rather pay more for another company that is more forthright in their dealings with customers when issues go wrong as this is when customer service is really important.

For all the places we encountered, this car, for some inexplicable reason, seemed to work on any road. In that sense, although quite small and fragile-looking, it was perfect for our adventure. However, as the days went by, the tent had several holes that got bigger and bigger, and the waterproofness got way less within each day. We would wake up with drops on our faces, our sleeping bags wet on our feet. That was really not nice since Iceland is famous for raining all the time. Overall we found the car okay. Not great but okay.

Car was good agency did not refund bringing car back more than 1day earlier or credit insurance. Poor customer service. Also should tell customers about buying gas cards at N 1,