Reviews for

Northern Lights Car Rental in Iceland

The collection, hire and return to the airport went smoothly and, most importantly, there was none of the high-pressure sales nonsense trying to get me to buy extra insurance etc. Some queuing but nothing exceptional. The car (Suzuki Vitara AWD) was a little 'tired' but it was reliable and was fitted with good winter tyres and studs. Absolutely essential for my visit as we were on snow or ice most of the time. I would NOT have got up the hill to the Air bnb without AWD.

The car was very good. I didn't actually get a vitara, I got a newer car which was a pleasant surprise. Everything was great and the pickup was smooth and easy. The one feedback that I'd like to give is that I didn't like that when I returned the car and everything was good, I didn't get a receipt or a confirmation email or anything like this to say all good, file closed and the money held on your credit card will be released. This is pretty standard and it felt a bit unprofessional that I couldn't get a receipt or a signature on my pick up papers that the car has been returned and all is good. When i asked for one, it felt like I was asking for something strange even though that's very standard in other car rental companies. I would use northbound again because I had a good experience, but this is the only thing I hope would change the next time I use northbound. Thanks

It was fine albeit an older model with some 176k kms on the clock. This made its condition harder to assess although it was agreed at return that it was the same as at issue. I am awaiting the return of my deposit as I write.

Great car and felt very safe in the snow. The price was much lower than a lot of other place I priced and the price was great for what it included without extra fees - snow tires, 4-wheel drive, larger car and GPS. Very nice staff and prompt pick up and drop off.

Excellent vehicle , great diesel engine, roomy and comfortable, served us well in very wintery conditions.

Everything was great. Good cars and service by a good price. The car was in great conditions and made us feel us in the winter roads of Iceland. The process to get and deliver the car was very simple having always an available shutlle to the airport. They were very flexible with a problem that we had due to the Iceland weather and didn't charged extra. I recommend, without questions, Northern Lights Car Rental to have a confortable and safe roadtrip in Iceland.

Great experience, car was good and staff really friendly. Good shuttle service to the airport.

Good car, Good team, no trouble

The pick up and drop off was easy, the car was great - very reliable, handled the icy conditions well and was very spacious.

Hassle free car rental. Even though its not located directly in the airport it only took couple minutes to get to Northern Lights Car Rental. Our lift was waiting at the arrival hall as promised. Returning car was the same, it only took few minutes to process the return and a driver was ready to bring us to the airport. Car itself was exactly what we booked and at the very competitive price. Based on our experience I would not hesitate in recommending Northern Lights Car Rental

The staff at Northern Lights were professional and friendly. The Dacia Duster proved itself well in some really challenging driving conditions. I would recommend your company for those traveling to Iceland.

The car I rented was a Dacia Duster. It was a great vehicle for my trip to the frozen North of Iceland in February 2020. The car was in a good condition and I haven´t had any mechanical problems with it what so ever. I would most likely hire a car here again, if I´ll return to Iceland.

We had Hyundai tucson. The car was great. Employee of car rental spoke in my language. Everything was quick and easy.

Personnel agréable, Navette aéroport à l'heure, Véhicule en parfait état et propre même avec un kilométrage élevé

Snel en goed geregeld

Everything was as advertised and we were very satisfied with the vehicle and the service we received.

I got an even better car! Suzuki s-Cross. Loved it! I just wish they could credit the deposit back faster.

Everything about renting with Northern Lights was great. The car was exactly as described and the people were very helpful. The only thing that could be improved is that the check-in and check-out process took a very long time because they only had 1 person working at the time.

The car was clean inside, and ran well, no difficulties with the rental process; booking, recieving and returning the car. However I had some general concerns about the service: - the website was unclear regarding the deposit required. The first time I saw mention of a deposit was after we had booked the car and it was part of the information attached to the confirmation email. - similarly it was unclear whether I had to pay a deposit when taking out insurance. I had to email the company to explain this. - the driver that picked us up from the airport (he explained he was new) didn't know all the companies he was collecting customers for.. we had to wait over an hour at the airport for him to return (a second time) when I had to point out to him that "Northbound" was on his sign. -the free GPS was impossible to use. Having been notified that we would have a GPS I opted against renting the in-car WiFi. We then had to rely on Google maps offline for directions which was hugely frustrating. - the tyre pressure light (which I was unfamiliar with) was orange when we received the car, which was worrying, especially not knowing the symbol. no one explained that this can be a result of studded tyres. - I couldn't decipher what language the car manual was in, let alone what it said. - the exterior of the car was not clean, there were numerous dents and scratches visible and the back light cover was broken - we were not offered a chance to see the vehicle before signing the contract Recommendations: - offering customers the chance to view the car and have a walk through before signing the contract. This will also give them time to think of questions before they leave. -pre setting popular tourist destinations into the GPS for renters. This would be both helpful and practical and would be additional bonus to the service. - having a manual (hard copy or PDF) available in different languages. This can support the care of the car. - showing the renter how to switch the car to 4x4 mode and explain when it is appropriate to use it (for those who have never driven 4x4) - providing information about the different gas stations and explaining about prepay cards (especially for N1). Also the importance of keeping the car as full as possible because of the distance between gas stations in certain parts of the country.

I went to Iceland with a group of friends on February and we choose a Suzuki Vitara as our car. I really liked the car, which was very nice to drive and provided us a great trip. The shuttle offered by Northern Light was punctual and everything went right. I though the price of the car was strongly worthwhile and I would recommend both the car and the company.

Great new car, excellent for winter in Iceland. Service was quick and professional.

Good company to work with. They take care about customers. I reccomend them.

We were meet at the airport and taken to the car rental place promptly. After signing the necessary documents we were on our way. Staff were friendly and polite and I am glad we had snow tyres! The Dacia was clean and had ample enough room for 3 people with their luggage.