1724 reviews for Icerental 4x4
Verified reviews from our customers that rented a car from Icerental 4x4
Outstanding!
Hi,
My experience with Northbound was excellent. Easy to navigate website, own account. I made few changes to my booking and Liam kept me updated and had responded to my queries almost immediately. You are doing great job and I will definitely use Northbound for any of my future bookings in Iceland.
Now, my experience with Icerental 4x4 - unfortunately, the car I booked wasn't available and I was given a Hyundai Tucson. When queried about this I was told that the Company made the decision to withdraw all of its Santa Fe's. I understand that it is difficult to guarantee exact model (when booking it states "or similar"), but I was a bit disappointed that I was given a car which costed less and wasn't from the same category. I wasn't given any refund. Car in itself was in very good condition, clean and well equipped, but I wanted something bigger. Service at Icerental 4x4 was very good, staff friendly and I didn't have to wait long for pick up or drop off. The other thing was that the front tires of the car were very close or at a legal limit. The car was equipped with summer tires and although I didn't have problems with this, I was a bit worried when driving in a snowy conditions. Other than that everything was very good.
Marcin
rented a vehicle
in October 2018
Excellent
I would've liked to have been warned in advance that using my own car insurance meant paying a $3,000 deposit, and we had a few scares with the radar brake function cutting out at random, but other than that, everything went well -- no major issues with the car, which was clean and handled very well. It did exactly what we needed to do and took us everywhere we wanted to go. :)
Francesca
rented a vehicle
in October 2018
Good
At first we got a Suzuki 4x4 that was 4 years old, very dirty inside and badly needed new windshield wipers, admitted to us by 'Reno' at the time of rental. It soon became obvious it was dangerous for us to drive with wipers that were so insignificant. When I called in that first night, it was suggested that I buy wipers at a gas station, install them and save my receipt for reimbursement. It was pouring out and I didn't want to do that. I requested that David arrange a different 4x4 to be delivered to us that night. I forgot my sunglasses in the sun visor. When I called, I was told the car would be at the Reykjavik location and I could pick them up there. When I found out they were not there, and the woman at the desk knew nothing about them, I called and David said they'd be at the airport when we dropped off the car (!) So, I went 7 days without sunglasses. When I arrived at the drop off location at the airport, 'Reno' said he knew nothing about them and they were not there. Although nice, some of the staff seemed a bit disconnected; a poor trait in an industry such as yours.
Dr michael
rented a vehicle
in October 2018
Good
My experience with Icerental 4x4 was not so good. First of all, they were supposed to meet us at the airport. Even the plane was delayed, they were an hour late and we had to search for them at the airport thinking they had forgotten about us. Secondly, we were told that when returning the car, they only needed 10' to check the car before returning us to the airport. When we came there at the arranged time, the employee was very rude. He told us other cars were before us and that we had to wait for up to an hour! We said we might miss the plane, but his response were that there are others before you. On telling him that we were very pleased with our stay in Iceland up to that point, but that this was the worst customer service we'd experienced, he just responded "Well, I'm not from Iceland"!! (Relatively compact guy of medium height, dark hair, glasses. I have his signature if you are interested). I believe Northbound does not gain anything by cooperating with companies that employ people with that kind of attitude, and we will never use Icerental 4x4 again!
Jorid
rented a vehicle
in September 2018