Reviews for

Icerental 4x4 in Iceland

This was easily the worst experience I’ve ever had. I have traveled to many places outside of the US and rented cars on numerous occasions. I have never experienced anything like this and would never recommend using this company again. The vehicle I received was not the unit that I thought I had rented, it was a much older one with over 222,000 km on it. Although it ran and got us around the country we had numerous problems with it during the trip, including the cruise control would continually stop working, one of the windows would not roll up properly, and the car smelled of burnt rubber when we went up hills. This was the most beat up rental I’d ever seen, let only used. The worst part of the experience was when I return the car the staff did not want to hear anything about any of the problems that I had with the vehicle they just wanted to point out where they thought were blemishes on the car that weren’t there when I picked it up. I estimate that there were over 400 chips, scrapes and scratches in the vehicles paint and windshield when I picked it up. It was easy to tell that this company does not make repairs these vehicles once they get them back. They just send them back out on the road after they collect for the repairs. Which is what they did with me, no shuttle to the airport until I pay for what they said was my responsibility regarding the vehicle damage. So I am out and additional 110,000 kr, for a repair that will never happen. This company is scamming people and should be reported. If I had more time I would try to facilitate that but unfortunately I don’t. During my research planning for traveling to Iceland I linked up with several different groups with experience in traveling there. To try to help someone else from having a similar experience I will be informing each of these groups to avoid ice rental 4X4 unless you are interested in seeing how a scam works. My recommendation to you is to take this company off of your list of rental companies to compare for customers, it will eventually give you a bad name as well. Please make this review public so others can see what they are getting themselves in to if they choose to use this company.

Altough the car had 100.000 km, it was ok. Had new tires and did what it had to do. Pickup, delivery and return worked perfectly.

We turned down the first vehicle offered to us as the rear light had been smashed and was taped up. The salesman tried to persuade us to take it, but we were adamant and alternative was offered. The tyre pressure light was permanently on for this vehicle which we were again told was nothing to worry about, and at 160,000km on the clock the mileage was high. It lacked acceleration going up some of the hills and there wasn't much space in the boot. Having said all that it got us right round the ring road without any problems.

Renting a car in which you can sleep is a great way to save some money on hotel rooms. It worked out great for us. Northbound had a great customer service and they answered all my questions almost instantly. I would gladly book again!

The car was a bit old and rattly, but overall served us well, even on F-roads that had seen better days. I will say it is a very loud car due to its age and the engine turned over multiple times before starting sometimes, especially when we had less than half a tank of gas. While driving, it made some concerning clicking/rattling noises, but nothing actually appeared to be materially wrong with the car, as far as we could tell. However, it had decent fuel mileage and was spacious enough for 2 people and all our luggage with space to spare. It took us around the whole Ring Road with no issues, and Icerental 4x4 was very pleasant to deal with as an agency.

Overall, this was an "OK" rental of average value. The price from Northbound was among the best I could find, and the car got the job done without impressing. It has poor highway mileage, but it managed all the gravel roads well, even those with plenty of potholes on wet days. It felt solid and reliable throughout my journey, and it was fun to drive. The roof tent was a little shabby (some wear and tear, the beginnings of a few small tears) and honestly kinda dirty, but overall it held up well to the unpredictable rain and wind. The included pillows were clean and welcoming and the mattress was comfortable. The rental staff were a mixed bag: they generally got the job done but could be cold at best and unpleasant at worst (note that most of them are from other countries and/or work seasonally; this seems to be the norm). Shuttle wait times will depend on your timing, but definitely seemed longer compared to other rental agencies, which came earlier and more frequently. Lastly, buyer beware: the rental listing says it's the 2018 model and the rental staff will insist it is, but do yourself a favor and Google images of the 2018 Suzuki Jimny and compare them with the ones on the listing. Judge for yourself, but if you want my advice save yourself some cash and book the 2016 model. My trip went without problems and I suppose I "got what I paid for" in terms of value (which was solid), but I might give another agency a try and pay just a little more if I were booking again. As always, your mileage may vary.

It was a terrible experience. The car started failing in Seidysfjordur and it was not replaced until I reached Akureyri. The breaks were toasted and the engine alarm went on. A mechanic looked at car at Seidysfjordur and suggested to add an injector cleaner, which of course will not fix the breaks. The engine alarm didn't disappear and I was promised to exchange cars in Myvatn. The mechanic in Myvatn was extremely rude and told me that he didn't have cars and he didn't have the spare parts to fix the car. He was absolutely useless and a waste of time. The car was finally exchanged in Akurery and we were able to finish our trip safely. Clearly the maintenance of this car was terrible. Particularly for a car with over 300,000 km.

Everything went great, from the pickup to drop off. The usb connection wasn’t working so the staff was very kind to give us the extra piece so that we could still use usb.

Great rental experience, easy pickup and easy drop off, no issues with the car!