Reviews for
Icerental 4x4 in Iceland

1833 Reviews
8.36

About

IceRental 4x4, a reputable car rental service in Iceland, is recognized for its superior vehicles and exceptional customer service. Their diverse fleet ensures a comfortable and reliable journey across Iceland's unique terrains. Northbound customers have lauded their efficient pick-up process, well-maintained vehicles, and the value for money they offer.

By choosing IceRental 4x4 through Northbound, you're opting for a seamless, reliable, and enjoyable Icelandic adventure.

Reviews

8.36
1833 total reviews
Good
5-Star
67%
4-Star
23%
3-Star
6%
2-Star
3%
1-Star
1%
Staff
8.4
Value
8
Cleanliness
8.8
Pickup
7.9
Dropoff
8.9
Condition
8

1724 reviews for Icerental 4x4

Verified reviews from our customers that rented a car from Icerental 4x4

Submitted 16. Nov 2018
Excellent
We liked our experience! It was easy to make a reservation and we appreciated the carpool from the airport. It was also the cheaper price we found! The discount in every N1 was also very appreciated! The only think to improve is the waiting time for the carpool when we first arrived. We had to wait around 30-45 minutes for the carpool. Other passengers that arrived before us had to wait 1h30 too.
Camille rented a vehicle in October 2018
Submitted 23. Oct 2018
Outstanding!
Top
Markus rented a vehicle in October 2018
Submitted 23. Oct 2018
Good
The car was in good condition and pick-up at Midnight went smoothly. The return process was a bit messy and we suddenly found ourselves in a van to the airport with no real signoff on the car. All went okay though.
Tristen rented a vehicle in October 2018
Submitted 13. Nov 2018
Outstanding!
Excellent! I cannot find anything to complain about. Staff were friendly and helpful. Car was great and suited my needs.
Lee-anne rented a vehicle in October 2018
Submitted 22. Oct 2018
Outstanding!
Chan rented a vehicle in October 2018
Submitted 20. Oct 2018
Good
We were greeted by a rep on arrival at Keflavik airport, who was courteous and friendly. There is a short 10 mins ride to the office, where we were handed a clean Suzuki Vitara 4X4. The paperwork, ID checking & explanations were on point with no issues. There was also no issues with a sales culture pushing Sat-nav's or excess insurance, although we were given the option. I only have one comment: - We had a warning sign on the dashboard for tyre pressure and service. We highlighted this to the rep & we were told that this would be fine and to drive on. We had to endure an annoying warning sign for the entirety of the 4-day hire. Another customer who hired 5 mins prior to us also had the same issue.
Jeyseelan rented a vehicle in October 2018
Submitted 13. Oct 2018
Excellent
My experience with Northbound was very good. Staff were friendly and efficient. The only suggestion i would make would be for your company to emphasise the fact that the car has a navigation system and that it notifies you of upcoming speed cameras.
Michael rented a vehicle in October 2018
Submitted 21. Oct 2018
Excellent
We would recomend icerental 4x4 to others, rented an older car but it was in an excellent condition. Because the car didnt had an build in gps they gave us WiFi to use Google maps on our phone for Free. Pick-up and drop off service worked quite well. The rating 4,5 i gave could have been 5 if the company would take a bit more time to hand over the car
Johan rented a vehicle in October 2018
Submitted 18. Oct 2018
Outstanding!
You guys are awsome, good prices and very firendly staff. Car was okay during all the 10 day trip
Nicola rented a vehicle in October 2018
Submitted 12. Oct 2018
Excellent
Good service, good car, great experience. Thank you Icerental 4x4!
Jessica rented a vehicle in October 2018
Submitted 19. Oct 2018
Outstanding!
Vehicle is good, but both front and rear wipers are totally worned which is dangerous for Drivers when it’s raining and muddy.
Mugiwara rented a vehicle in October 2018
Submitted 11. Oct 2018
Good
Our car was a great fit for what we needed and for the most part worked extremely well and we were completely satisfied with it. That said there were a few things that could be improved. 1. Vehicle maintenance: There were a few times when the emergency radar brake system would deactivate itself, and some of the dashboard warning lights would light up for no apparent reason. I was unsure if the car was safe to drive and whether or not I would be held responsible for these issues even though we used the car properly. 2. Car pickup: We arrived to Keflavik at around 11:00 and were picked up quickly and driven in a completely full shuttle to the rental facility. There was only one person available to check out cars to our shuttle group. We lucked out and were able to get to the front of the line to check out our car first (a 15 minute procedure) but had we been last we would have lost a lot of time before heading out on our trip. More staff to be able to process car rentals would help a lot!
Steven rented a vehicle in October 2018
Submitted 19. Oct 2018
Excellent
We had a great experience working with Northbound! Finding the location and the process of picking up the car was easy. The guy that helped us was very nice as a lot of the Icelandic people were! We were going to be there for 12 days, driving around the entire island, so he made sure we were going to be safe driving through the more snowy parts and put on the appropriate tires that would give us more traction. The car itself was in a little rough condition, but I didn't except much just because the majority of the roads in Iceland are not paved and can be pretty rough. Taking the car back was just as easy as picking it up. They looked over the car to make sure everything was how it was as you picked it up. It did get a little busy when we dropped the car off and there wasn't a whole lot of employees to help each customer, but that's because they are still fairly new. I would suggest dropping off the car a little earlier to ensure that you have enough time to catch your flight out. Overall I would definitely recommend Northbound for your car rental! If we ever get the opportunity to visit Iceland again we will rent from Northbound again.
Reba rented a vehicle in October 2018
Submitted 10. Oct 2018
We loved il but back tyres were too old and should have been changed. Driving with this car was fun and allowed us to drive where we wanted to. Would definitely recommend renting a 4x4 to enjoy Iceland.
Laure rented a vehicle in October 2018
Submitted 12. Oct 2018
Outstanding!
Very positive experience, both the car was a good drive and the staff in the office was helpful. I am a returning customer and will be back again.
Wojciech rented a vehicle in October 2018
Submitted 09. Oct 2018
Good
Ok , pretty long delay on pick up, jeep was fine besides
Richard rented a vehicle in October 2018
Submitted 12. Oct 2018
Outstanding!
Hi, My experience with Northbound was excellent. Easy to navigate website, own account. I made few changes to my booking and Liam kept me updated and had responded to my queries almost immediately. You are doing great job and I will definitely use Northbound for any of my future bookings in Iceland. Now, my experience with Icerental 4x4 - unfortunately, the car I booked wasn't available and I was given a Hyundai Tucson. When queried about this I was told that the Company made the decision to withdraw all of its Santa Fe's. I understand that it is difficult to guarantee exact model (when booking it states "or similar"), but I was a bit disappointed that I was given a car which costed less and wasn't from the same category. I wasn't given any refund. Car in itself was in very good condition, clean and well equipped, but I wanted something bigger. Service at Icerental 4x4 was very good, staff friendly and I didn't have to wait long for pick up or drop off. The other thing was that the front tires of the car were very close or at a legal limit. The car was equipped with summer tires and although I didn't have problems with this, I was a bit worried when driving in a snowy conditions. Other than that everything was very good.
Marcin rented a vehicle in October 2018
Submitted 09. Oct 2018
Excellent
I would've liked to have been warned in advance that using my own car insurance meant paying a $3,000 deposit, and we had a few scares with the radar brake function cutting out at random, but other than that, everything went well -- no major issues with the car, which was clean and handled very well. It did exactly what we needed to do and took us everywhere we wanted to go. :)
Francesca rented a vehicle in October 2018
Submitted 08. Oct 2018
Office staff were very rude and not helpful. This was the only experience we had in Iceland that was unpleasant. I would never recommend renting from here.
Terri rented a vehicle in October 2018
Submitted 11. Oct 2018
Good
At first we got a Suzuki 4x4 that was 4 years old, very dirty inside and badly needed new windshield wipers, admitted to us by 'Reno' at the time of rental. It soon became obvious it was dangerous for us to drive with wipers that were so insignificant. When I called in that first night, it was suggested that I buy wipers at a gas station, install them and save my receipt for reimbursement. It was pouring out and I didn't want to do that. I requested that David arrange a different 4x4 to be delivered to us that night. I forgot my sunglasses in the sun visor. When I called, I was told the car would be at the Reykjavik location and I could pick them up there. When I found out they were not there, and the woman at the desk knew nothing about them, I called and David said they'd be at the airport when we dropped off the car (!) So, I went 7 days without sunglasses. When I arrived at the drop off location at the airport, 'Reno' said he knew nothing about them and they were not there. Although nice, some of the staff seemed a bit disconnected; a poor trait in an industry such as yours.
Dr michael rented a vehicle in October 2018
Submitted 08. Oct 2018
Excellent
The Trafic was a great vehicle for our group of 7. Even with high winds that vehicle performed very well. Regarding Icerental I would definitely rent from you again. The only negative is your distance from the terminal and difficulty finding your location
Jonathan rented a vehicle in October 2018
Submitted 14. Oct 2018
Outstanding!
Voiture en bon état avec 65000km au compteur. Parfais pour la famille. Nous avions le GPS en plus.
Hugues rented a vehicle in October 2018
Submitted 10. Nov 2018
Good
My experience with Icerental 4x4 was not so good. First of all, they were supposed to meet us at the airport. Even the plane was delayed, they were an hour late and we had to search for them at the airport thinking they had forgotten about us. Secondly, we were told that when returning the car, they only needed 10' to check the car before returning us to the airport. When we came there at the arranged time, the employee was very rude. He told us other cars were before us and that we had to wait for up to an hour! We said we might miss the plane, but his response were that there are others before you. On telling him that we were very pleased with our stay in Iceland up to that point, but that this was the worst customer service we'd experienced, he just responded "Well, I'm not from Iceland"!! (Relatively compact guy of medium height, dark hair, glasses. I have his signature if you are interested). I believe Northbound does not gain anything by cooperating with companies that employ people with that kind of attitude, and we will never use Icerental 4x4 again!
Jorid rented a vehicle in September 2018
Submitted 08. Oct 2018
Good
The Rental car was good. No frills, and it had a few dents and scratches upon our picking it up, but Icerental 4x4 said just to document everything with a picture. All in all, it was a good rental experience for a good price.
Colton rented a vehicle in September 2018
Submitted 12. Oct 2018
Good
The car ran well, no trouble.... It was very hard to find the return location since the GPS did not work. The explanations when picking up the car were very fast and in a hurry. During the drop off the greeting was not very friendly and there were no help with the luggage . There was a note at the door saying we will be back soon, well after spending 45 minutes looking for the drop off location and getting scared to be late to get to the airport ... A note was not very appreciated . We were in a hurry now and very nervous and scared. You need to work on public relations skills.
Denise rented a vehicle in September 2018

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