Reviews for

Icerental 4x4 in Iceland

The pick up and drop off was a smooth process. The car was brand new and obviously in great condition, I always ensure to take care of the rental car like my own so delivered it back in clean condition, check out was less than 5 minutes. Highly recommend Northbound Ice car rental 4X4

Hi We were charged a ridiculous amount of 800€ for just a small scratch because the company told us the need inmediately to paint again all the car.. This quantity didn’t raise even more as we had an insurance that we got at the company. When we got the car, the conditions where not perfect as that area already had some imperfections The conclusion with all this is that icerental really want us to get as much money as the can. They have the advantage that we arrived with little time to go to the airport so we didn’t have enough time to call the police and argue with them. I regret booking with this company. I will not recommend anyone in the future.

I am happy to recommend IceRental 4x4. They gave us a new Subaru which performed very well on the road. The trips back and forth from the airport went smoothly. The staff seemed very helpful and friendly. I have traveled extensively in my life and I can honestly say this turned out to be one of the best experiences I have had with car rental agencies. Thank You. Pat Leonardo

It works but it was too old, you should renew the cars

Nous avons eu tres vite un problème de demarrage sur le voiture qu'il a fallu changer. Le seconde a fonctionner parfaitement.

Das Fahrzeug war in einem schlechten nicht gewarteten Zustand. Es quitschte und ruckelte in den hinteren Radkästen, die Bremse war sehr slow, das Profil der hinteren Reifen war runtergefahren. Aus dem hinteren Rad leckte nach kurzer Zeit Öl. Das Dach des Autos selbst also die Karosserie war undicht (Riss im Dach) so dass unsere Sachen beim Regen nass wurden. Dachzelt: Icerental 4x4 wirbt damit, dass die Dachzelte nicht älter als ein Jahr sind, unseres war bestimmt älter, es hatte Löcher und verdünnte Stellen im Stoff. ausgeschnittene Insektennetze. Der Stoff ansich war so wie ein T-Shirt, bei Regen lief das Wasser einfach auch an der Innenwand herunter, so dass wir uns bei angesagtem Regen eine Unterkunft buchen mussten. Service: Zu Beginn unserer Reise erhielten wir kaum eine Einweisung ins Auto. Als wir eine Reifen-Panne hatten, versuchten wir uns mit der 24h Hotline in Verbindung zu setzen, leider war hier niemand erreichbar, wir schrieben dann eine Mail und schilderten das Problem, welches mein Mann inzwischen per Reifenwechsel behoben hatte. (Hier funktionierte der Wagenneber nicht, er war zu kurz um das Auto zu liften) Darauf schrieb man uns bloß, dass wir die Hotline anrufen sollten. ( Leider ging hier selbst tagsüber keiner an das Telefon) Bei der Abgabe zog man uns dann die gesamten Kosten für einen Neuen Reifen incl. Wechsel ab (164 €) und uns wurde gesagt, dass wir ihn hätten flicken lassen können. Davon war in der Mail aber keine Rede zuvor gewesen. In Anbetracht des schlechten Profils unglaublich frech uns die gesamten Kosten abzuziehen. All das (auch die Mängel am Fahrzeug) war den Mitarbeitern bei der Abgabe des Fahrzeuges egal. Schade. Das einzig positive war, dass das Auto von innen einigermaßen sauber war wobei es ein bisschen muffig roch und nass war, und der Shuttle vom und zum Flughafen funktioniert hat. Also Leute, mietet euer Auto lieber woanders!

A second usb could be good and the driver assistance makes me a little bit nervous. Everything else was fine. A nice car, good speed, heating was perfect, electronic use by phone really good

We've rented a relatively old car. For the actual rental prices it's very expensive but the best thing at this actual moment. But everything went fine during the trip. Pickup was ok, dropoff with a missunderstanding as we wanted to bring the car a bit later. Unfortunately the girl at reception loomed that we would pay another day. At the end we didn't, but that wasn't very friendly, but beside of this we had a good experience. I recommend everyone to take photos at the beginning and to check everything before excepting a car. It makes things easier of theyre would be any problems coming up. A pickup from Reykjavik would be great for the future!

My husband and I had a fantastic experience circumnavigating Iceland in our Jimny, even heading up into the Westfjords for three days! It handled the roads extremely well and we were able to go to every site on our itinerary. We loved sleeping in the tent, the mattress was far more comfortable than in our rooftop tent at home. Check-in and out were fast and friendly. We look forward to doing the trip again, this time clockwise around the island, we loved it so much!

The reception was very friendly and helpful. The car was perfect for our trip. Remember to take photos or a video of the car at pickup: when returning the car, the agent pointed us at a new scratch – luckily we took a video when we picked it up at the beginning, so we could prove the scratch was already there.

This was easily the worst experience I’ve ever had. I have traveled to many places outside of the US and rented cars on numerous occasions. I have never experienced anything like this and would never recommend using this company again. The vehicle I received was not the unit that I thought I had rented, it was a much older one with over 222,000 km on it. Although it ran and got us around the country we had numerous problems with it during the trip, including the cruise control would continually stop working, one of the windows would not roll up properly, and the car smelled of burnt rubber when we went up hills. This was the most beat up rental I’d ever seen, let only used. The worst part of the experience was when I return the car the staff did not want to hear anything about any of the problems that I had with the vehicle they just wanted to point out where they thought were blemishes on the car that weren’t there when I picked it up. I estimate that there were over 400 chips, scrapes and scratches in the vehicles paint and windshield when I picked it up. It was easy to tell that this company does not make repairs these vehicles once they get them back. They just send them back out on the road after they collect for the repairs. Which is what they did with me, no shuttle to the airport until I pay for what they said was my responsibility regarding the vehicle damage. So I am out and additional 110,000 kr, for a repair that will never happen. This company is scamming people and should be reported. If I had more time I would try to facilitate that but unfortunately I don’t. During my research planning for traveling to Iceland I linked up with several different groups with experience in traveling there. To try to help someone else from having a similar experience I will be informing each of these groups to avoid ice rental 4X4 unless you are interested in seeing how a scam works. My recommendation to you is to take this company off of your list of rental companies to compare for customers, it will eventually give you a bad name as well. Please make this review public so others can see what they are getting themselves in to if they choose to use this company.

Altough the car had 100.000 km, it was ok. Had new tires and did what it had to do. Pickup, delivery and return worked perfectly.

We turned down the first vehicle offered to us as the rear light had been smashed and was taped up. The salesman tried to persuade us to take it, but we were adamant and alternative was offered. The tyre pressure light was permanently on for this vehicle which we were again told was nothing to worry about, and at 160,000km on the clock the mileage was high. It lacked acceleration going up some of the hills and there wasn't much space in the boot. Having said all that it got us right round the ring road without any problems.

Renting a car in which you can sleep is a great way to save some money on hotel rooms. It worked out great for us. Northbound had a great customer service and they answered all my questions almost instantly. I would gladly book again!

The car was a bit old and rattly, but overall served us well, even on F-roads that had seen better days. I will say it is a very loud car due to its age and the engine turned over multiple times before starting sometimes, especially when we had less than half a tank of gas. While driving, it made some concerning clicking/rattling noises, but nothing actually appeared to be materially wrong with the car, as far as we could tell. However, it had decent fuel mileage and was spacious enough for 2 people and all our luggage with space to spare. It took us around the whole Ring Road with no issues, and Icerental 4x4 was very pleasant to deal with as an agency.

Overall, this was an "OK" rental of average value. The price from Northbound was among the best I could find, and the car got the job done without impressing. It has poor highway mileage, but it managed all the gravel roads well, even those with plenty of potholes on wet days. It felt solid and reliable throughout my journey, and it was fun to drive. The roof tent was a little shabby (some wear and tear, the beginnings of a few small tears) and honestly kinda dirty, but overall it held up well to the unpredictable rain and wind. The included pillows were clean and welcoming and the mattress was comfortable. The rental staff were a mixed bag: they generally got the job done but could be cold at best and unpleasant at worst (note that most of them are from other countries and/or work seasonally; this seems to be the norm). Shuttle wait times will depend on your timing, but definitely seemed longer compared to other rental agencies, which came earlier and more frequently. Lastly, buyer beware: the rental listing says it's the 2018 model and the rental staff will insist it is, but do yourself a favor and Google images of the 2018 Suzuki Jimny and compare them with the ones on the listing. Judge for yourself, but if you want my advice save yourself some cash and book the 2016 model. My trip went without problems and I suppose I "got what I paid for" in terms of value (which was solid), but I might give another agency a try and pay just a little more if I were booking again. As always, your mileage may vary.

It was a terrible experience. The car started failing in Seidysfjordur and it was not replaced until I reached Akureyri. The breaks were toasted and the engine alarm went on. A mechanic looked at car at Seidysfjordur and suggested to add an injector cleaner, which of course will not fix the breaks. The engine alarm didn't disappear and I was promised to exchange cars in Myvatn. The mechanic in Myvatn was extremely rude and told me that he didn't have cars and he didn't have the spare parts to fix the car. He was absolutely useless and a waste of time. The car was finally exchanged in Akurery and we were able to finish our trip safely. Clearly the maintenance of this car was terrible. Particularly for a car with over 300,000 km.

Everything went great, from the pickup to drop off. The usb connection wasn’t working so the staff was very kind to give us the extra piece so that we could still use usb.

Great rental experience, easy pickup and easy drop off, no issues with the car!

This car was great! We chose it because of the good reviews, unlimited mileage, and no-charge additional driver. This Subaru got us from Reykjavik up to Mývatn and down to Vik, and everywhere in between. No issues, and very good gas mileage as well!

Airport transfer and pick up smooth. Vehicle condition was expected due to age of car, dents, rust and scuffs all pretty standard in Iceland. Drop off was an unnecessarily stressful. Accused of damaging the car on the drivers door. Damage was there pre rental and noted on the contract damage before pick up. Staff member showed picture of door in their records showing two dents present, arguing that this is the damaged that was there prior to rental and not the damage now on the door. Records were clearly not accurate as the two dents in their pictures had 'magically' disappeared. Other staff member stepped in and agreed that they records must have been inaccurate and we were not liable for the damage. Just be sure to scrutinise the car and question/record (take a video) all damage before taking the car. Shame as all other staff we encountered were helpful and friendly. Maybe he was having a bad day?

Bad start for the pick-up. They asked a deposit of 2500€ what wasn’t possible on our credit card’s. Then they forced us to take an insurance instead for 195€. When we got the car , the car was full of scratches. They said everything was on paper and we didn’t have to worry. Glade we toke a lot of photos before we left. On our way we discovered a lot of Flaws. Like handbrakes that doesn’t work etc. When we turned back the car , it was another guy how checked the car and tried two times to blame some of the scratches to us. Luckily we had our photos from our pick-up that we could show to him. After all , not a good experience with icerental 4x4.

Very nice staff, quote good car (the only problem was with blowing / heating - I could only make blowing on the windshield, the other direction didin't work).

I have used Northbound twice and the second time was twice as good! This company gets 5 out of 5 from me!