1 star reviews for all companies
Honestly, it was not that great. The condition was very poor. It had obviously been involved in a collision and was 'tired' and dirty with many things broken or missing, despite only having some 80,000km on the clock. I found Nordic Campers very unsatisfactory to deal with, obviously understaffed, rushed and unmotivated, all except Robert provided truculent, reluctant service and failed to meet customers' eyes. It was absolutely not worth the money.
renting from Nordiac Car Rental was an awful experience. First, there was no one there to pick us up like the paper said. We waited 45 minutes and the “emergency number” is not answered ever. Then, when we were finally picked up, the company took roughly 1.5 hours to get us a car and others had been waiting for much longer. Finally, they did not tell us the car was a diseal car, despite us not speaking the language, and when we filled the car at the suggested gas station listed, we filled it with normal gas (like we would in the United States) having no knowledge it was only diseal since we don’t speak icelandic. They then claimed the engine was ruined, however, the car was not working well before we filled it. Additionally, we tried to call 15 times in two days without a response. They are now claiming we owe them a fee of 900 dollars for the engine (which we did not ruin, and if the diseal contributed to the problem, they did not inform us) and for a towing fee which was unnecessary considering we were able to drive the car and thus it did not need to be towed...
Hi, we have had a horrible experience. We have booked Dacia Duster, but after our arrival the guy told us that Duster is broken and has only Suzuki Vitara. I want diesel because we have booked diesel car. Impossible - consumption 10L/100km was way more expensive than book a proper diesel car in reliable car rental. The car also had broken lights. Never again!
I was looking for a camper van with heating system and found good deal from Nordic Campers. Everything went wrong from day one.
- First night we woke up around 6 a.m. because of strong gas smell from heater inside the cabin, we opened windows, restarted it and smell dissapeared.
- Second night heater just stopped working around 4 a.m. and didn't restart afterwards, we had to call breakdown service and managed to restart it after few attempts
- Third night heater died around 2 a.m. we had to sleep fully clothed in a cold car.
- The whole next day we tried to restart it, called breakdown service, they told us to search for a mechanic in towns nearby, but when we found someone who knew how to fix heater, everything was closed already. After 30 minutes speaking with breakdown service and trying to fix it we gave up. There was a storm this day so we had to go to nearest guesthouse and take a room there...
Office staff were very rude and not helpful. This was the only experience we had in Iceland that was unpleasant. I would never recommend renting from here.
Sadly your company failed. First they did not have my car then the agent wanted to give me a 11 year old beat up vehicle in exchange for what I reserved and lastly my deposits had not been returned. I ended up waisting 3 hours of my time and my wife was not very happy also she was tired and just wanted to get to our hotel.
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This was my first time renting with Nordic Campers and it will be my last.
The company seemed disorganized upon arrival and it took them a very long time to get us our vehicle. It seemed like our reservation was overlooked because my name was not on their list (they assumed I was another person that had a surname of oriental origin) even though I had paid a deposit already and had receipts with the time and date of arrival for confirmation. The people behind the desk tried to charge me more because of the new exchange rate amounts but the receipt already stated the outstanding balance owing so I informed them I would only pay that amount and the reluctantly agreed to it.
Their Renault Van was just an old and outdated van from their competitor Happy Campers with a cheap paint job to cover the old logo and the vehicle had damages that they did not seem to care to repair i.e. a dented in bumper in the front and a 4 way button that did not work...
We booked an campervan at nordic campers. At first we got a too small one which we hadn’t booked. After that we got a bigger one. But we have several complaints!
1. One tier was damaged before we got the van, but your engineer told us it’s fine. After 5 days we weren’t able to continue driving so we had to change it, but the jack was to small so we couldn’t lift up the car and we spend half a day looking for a suitable jack!
2. The water tank was leaking so the mechanic an came and fixed it, but after 5 more days it was leaking again and the whole floor was full of water.
3. When we got the camper, everything was very dirty especially the facilities. There was brown dirt coming out of the shower outflow, the toilets were yellow and it was dirty on the floor.
4. The heater at the front seats isn’t working. We are only able to use the 4 level, which is very annoying especially if you drive a lot like us!
Auto abholen, Schock: Beulen, Kratzer, Schrammen am Auto, alte Reifen, Beifahrertür lässt sich nur mit Schwung schliessen. Es wurde ein Zettel mit Mängel übergeben und man musste alleine ums Auto laufen. Auf bitten, das Navi einzustellen wurde gesagt: es ist ganz einfach drücken Sie den und den Knopf. Das Auto wurde nicht erklärt. Mit dem Navi sind wir nicht klargekommen und mussten ohne fahren, was manchmal schwierig war. Der junge Mitarbeiter wollte nicht belästigt werden, Fragen sollte man gar nicht erst stellen. Den Eindruck vermittelte er. Er tat auch keinen Handschlag.
Eine Motorkontrollleute leuchtet: Reifenpanne, Rad gewechselt, Motorkontrollleuchte leuchtet weiter, Autovermietung angeschrieben, keine Antwort 2 Tage später/Fahrt nach Stöng
Autovermietung noch mal angeschrieben wegen der leuchtenden Motorkontrolllampe, keine Reaktion seitens der Vermietung...
It was pretty good for driving, but not for sleeping. Advertising it as a vehicle in which 3 people could sleep was very, very optimistic. The first nights we tried to do it and one of us had to sleep in a corner with half of the body outside the mattress. Also, we were promised that the heating system would last for about 8 hours, and in the best of the cases it was lasting 5. In the middle of the trip, after a short stop, the engine was suddenly not starting again. There was no way to reach the emergency line of Nordic Campers, they were only answering the phone when we called the airport pick up service. They left us completely unattended, saying the breakdown was our responsibility (afterwards even the mechanic said it wasn't) and that we had to pay for the transfer to the closest mechanic, which was hours away. In the end we could drive ourselves to the mechanic thanks to some locals that towed our car and made it possible to start the engine again...
My husband and I have traveled many times by motorhome from Canada to New Zealand so when we decided to holiday in Iceland we thought the only way to see your beautiful country would be to do the same. We arrived at the airport where we were told we would be picked up, which we were, after waiting for an hour and two phone calls later, this should have been a warning sign that we were not dealing with professionals. After arriving at your premises the paperwork was done quickly and efficiently but then we were informed that although we had hired a vehicle with cooking facilities we had to pay an extra 100euros for the gas to use it, ok we had to pay. We were then shown the motorhome and how it worked along the the explaination that the bathroom door had been broken but there was a knack to closing it and he showed us how, also the toilet was a bit smelly but if we kept the seat down we wpold not be able to smell it...
The experience with nordic campers was terrible and i've written the an e-mail about it.
They didn't pick us up at the airport as they ought to, they didn't show us anything about the car but simply handed us keys. The car was in very bad condition, not even close to what the pictures had given the impression of. Not entirely pumped tires, backdoors unable to open, sidedoor-pulls screwed on and half loose, seats and beds were loose, steering wheel was not aligned and gas stove did not work properly.
the car went well, but the wheels were very old and when we swollen one burst. the mechanic commented that they were in a very bad condition and that the two front wheels had to be changed, therefore, it shows that the cause of the busting was due to the bad condition of the same, and it is not logical that we had to pay it. . We demand, therefore, the return of the amount of the invoice of the same
Heater didno work
Wir waren eine Woche mit einem Nordic Camper Fiat Motorhome (BJ 2008) unterwegs, zu anfangs gab es Schwierigkeiten mit dem Transfer vom Flughafen zum Office von Nordic Campers wir mussten 1h std. warten bis mal jemand kam und das erst nachdem ich angerufen habe. Nach einer schlechten Einführung zur Benützung vom Fiat Motorhome mussten wir noch 3 mal etwas fordern was wir bestellt hatten aber noch nicht im Camper waren. z.b. Bettdecken, Matrazzenspanntuch fürs Bett und 2. wc Chemikalie. Das WC und die Dusche war noch dreckig vom Vorgänger, überall klebten noch Haare an der Duschwand und der Boden sah aus als hätte er noch nie einen Staubsauger gesehen. Es lag sogar noch eine leere Cola Petflasche vom Vorgänger in der Kabine. In der Mitte unserer Reise stieg die Heizung plötzlich aus. Wir versuchten Hilfe zu holen und ruften die Notfallnummer an um 19...
Our experience was poor. The company operate a business model that charges high excesses for damages to customers upon vehicle return, for a minor scratch we did not believe had been caused by us. Whilst our experience with Northbound booking agency was excellent, our overall experience was poor.
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Northbound is fine... but Geysir Car Rental? Let me tell and you decide. We had a car breakdown near Geysir Hot Spring Area and they didn't send a mechanic, asked us to find volunteers with cars/cables nearby. While talking they asked where we were from...As if this was related to the situation...After 4 hours, they finally sent the mechanic, after several phone calls which most of them they did not pick up.It was really hard to reach them on phone & mail. They did not call us back - not even once to check on us. I mean, if we had been in the middle of a road and not near a touristic area, probably we were frozen waiting.I can't recommend Geysir Car Rental company to anyone having experienced such an incident.
I strongly don't recommend Nordic car rental. The car was really in a bad shape with a lot of broken thing and strongly vibrating under braking. The car was unsafe, tires were almost bald, and we had to clean the air filter by our self. Also, employees were not professionals. We didn't get the car we booked but a model less practical. We're just lucky enough to didn't have any real issue because I don't think is the kind of company that you can have a fair resolution. Bottom line: isn’t a scam but we are not far from it.
We had to wait more than 30 minuets in the airport for pickup. When the pickup service finally arrived the guy laughed at us because we in his opinion were to demanding?
The car had to many defaults. Windows in drivers seat was not working, doors were not closing proberly, and licens plates were not secured properly to the car with screws. We lost a licens plate while driving on dirt roads and had to pay 10.000 kr. I really thing this was unfair but has to sign and agreement because we had a plain to catch.
There were problems with Iceland 4x4 regarding the car's 4x4 functionality and some of the customer service. I've already addressed this with Iceland 4x4 and they have given me credits to make amends; though appreciated, I may be hard pressed to consider them again.
The vehicle was old and dirty. Nobody explained to us anything about its operation. When it broke down, we did not receive assistance from the company. We had to take the vehicle to the garage. They did not respond to e-mails or text messages, and when they answered the phone they were quite unpleasant and rude. We lost two days with the damaged car outside a garage. To finish, no apology or compensation.
Poor - Orange had been sold to Geysir, but this was not communicated and the pick up arrangements were not the same - so we waited for nearly an hour at the information desk only to find out we needed to take a shuttle bus to Geysir - something we had no idea about as we had never heard of Geysir before! The service at pick up was poor, it took forever and customer service was pretty bad. All in all, wouldn't rent from them again.
I rent a gray Suzuki Jimny during July 19th until August 4th. My boyfriend and I liked Iceland et all has been good with the car and the tent....was great. But honestly, the guy who greeted us was really not friendly. He was impatient when we asked him questions, he explain us the price in US money when we asked him to convert all that into Canadian money ... in short ... we were really angry .. and it really started our journey badly. The guy ended up pressing us to sign and ordered us to remove our luggage from his vehicle. In short, I would not recommend anyone else to go and rent from you.
My transmission went after 5 or 6 days. So no I didn't like it very much.
However, Clara's customer service was incredible, and I was happy with the resolution, just disappointed with the time lost to the breakdown.
Very very poor. Even a rating of 1.0 is too high. I've sent them an email explaining the problems I faced. Happy to forward a copy if you want to be aware of the issues. Please provide an email address that I should forward to if so.
Not very good really as we had a bad experience with the vehicle sliding off the road on 2 Occassions due to tyre selection. Saturday was totally wasted because of this as we lost lots of time waiting to be recovered and driving around at a snails pace whilst other motorists with studded winter tyres were able to travel the same route with no problem at all. Our confidence in the vehicle/tyres was shattered. You did exchange the vehicle for one fitted with studded tyres which made a massive difference to vehicle control.
We were refunded 1 day's hire fee for the inconvenience but while I reflect on this now I don't think it was adequate compensation as we missed a day out 3 days to travel around the country and my wife was really scared by the experience.
Lesson here is that if you're going to hire out cars with winter tyres without studs you should warn motorists of the dangers or just fit tyres that are studded.
Our pickup was about 40 mins late, we we're told that our whole party of 6 would not be able to be shuttled to the pickup, the interior lights did not work, the fuel gauge was not functioning, we we're given about 1/4 tank upon pick up, the damage report was inaccurate (all damage was listed on the wrong side), the parking brake light was difficult
The staff of rent a wreck are very nice and friendly, but we had issues with the vehicles. The first Hyundai i30 (which had 270,000km on it) we received was given to us with extremely bald tires. The cords were showing through in parts (rubber totally gone), and the rest of the rubber was as bald as a balloon. I personally feel it extremely neglectful of them to have sent us out in a car with tires this bald, considering it was heading into winter season and we were likely to encounter frosted roads (which we did). The car was supposed to have winter tires on it, according to my booking. This vehicle also had issues with the keyfob, and we were locked out of the vehicle for 10-15 minutes at a time as we tried to get it to unlock. The physical key didn't fit into the door lock either.
About halfway through our trip we were able to swap to another Hyundai i30 which overall was in better condition, though the e-brake was not functional...